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About the Role
The retail Sales and Service Technician (SST) is a unique hybrid role intended as a key pipeline for future career-growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/ serving the customer and efficiently completing basic vehicle service tasks as required.
Responsibilities
- Customer service, sales, customer issue resolution- 75%.
- Basic vehicle service tasks, oil, tires, fluids- 25%.
- Store operations, opening/closing, inventory, displays- as needed basis.
- Growth and career development role.
- May assist Manager or act as Manager-On-Duty in certain circumstances or to support development.
- Learn all aspects of store operations and flex between front/back shop tasks.
Requirements
- High School Diploma or equivalent.
- Valid automobile driver's license.
- Customer service and career growth mindset.
- Ability to learn and perform basic vehicle service tasks.
- Ability to learn and operate store systems.
- 2 year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate.
- Previous consumer retail sales experience.
- Previous automotive experience a plus.
- Previous management/supervisory experience a plus.
- If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment.
- Temporary work authorization or the need for sponsorship may disqualify you from employment.
Skills
- Customer service
- Sales
- Customer issue resolution
- Basic vehicle service tasks
- Store operations
- Opening/closing
- Inventory management
- Merchandise displays
- Professional Development
- Community Involvement
- Integrity
- Teamwork
Location
- North America
Work Type
- Hybrid Role
- Full-time
- Part-time
Experience Level
- Entry-level
- Management/Supervisory experience a plus
Education Level
- High School Diploma or equivalent
- 2 year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate.
Salary/Compensations
- $15.65 - $24.46
Benefits
- Medical, Dental and Vision – Starting day 1 for all our teammates
- Paid vacation and holidays
- On-the-job training and company-funded ASE certifications
- Flexible work schedule
- 401(k) match
- On demand pay (daily pay) program available
- Supportive and engaging onboarding experience
- Opportunity to develop and grow, through training and regular mentorship
- Corporate Social Responsibility activities
- A truly global, dynamic and challenging work environment
- Agility and work/life effectiveness and your long-term well-being
- An effective and inclusive team
About the Company
- Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America.
- BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations.
- With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.
- We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported.
- We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses.
- At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations.
- Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality.
Equal Opportunity
- Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider all individuals for employment based on their unique merit and without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.