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About the Role
The retail Sales and Service Technician (SST) is a unique hybrid role for stores, serving as a key pipeline for future career growth within Firestone Complete Auto Care. This role assesses customer needs, recommends products/services, performs entry-level vehicle services, and ensures customer satisfaction. Successful individuals will learn all aspects of store operations and flex between customer interaction and vehicle service tasks.
Responsibilities
- Customer service, sales, customer issue resolution - 75%
- Basic vehicle service tasks, oil, tires, fluids - 25%
- Store operations, opening/closing, inventory, displays - as needed basis
- Assist Manager or act as Manager-On-Duty to support development
- Learn all aspects of store operations and flex between front/back shop tasks
Requirements
- High School Diploma or equivalent
- Valid automobile driver's license
- Customer service and career growth mindset
- Ability to learn and perform basic vehicle service tasks
- Ability to learn and operate store systems
- 2 year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset
- Previous consumer retail sales experience
- Previous automotive experience
- Previous management/supervisory experience
Work Type
- Hybrid Role
Education Level
- High School Diploma or equivalent
- 2 year degree or non-traditional education through training program completion, certification, or other
Salary/Compensations
- $18.26 - $28.53
Benefits
- Medical, Dental and Vision – Starting day 1
- Paid vacation and holidays
- On-the-job training
- Company-funded ASE certifications
- Flexible work schedule
- 401(k) match
- On demand pay (daily pay) program available
- Professional Development resources
- Community Involvement opportunities
- Supportive and engaging onboarding experience
- Opportunity to develop and grow through training and regular mentorship
- Corporate Social Responsibility activities
- Agility and work/life effectiveness
- Long-term well-being support
About the Company
- Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America.
- BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations.
- With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.
- We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported.
- We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses.
- We offer co-creation opportunities and empower you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations.
- We are committed to fostering a supportive and engaging onboarding experience.
- We offer a truly global, dynamic and challenging work environment.
- We value agility and work/life effectiveness and your long-term well-being.
- We strive for an effective and inclusive team.
Equal Opportunity
- Bridgestone is proud to be an Equal Employment Opportunity employer.
- It is our policy to consider all individuals for employment based on their unique merit and without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.