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About the Role
The Server role at Four Seasons Hotel Tokyo at Marunouchi involves describing menu items, anticipating guest needs, ensuring guest satisfaction, and acting as a liaison between the kitchen and service team.
Responsibilities
- Describe food & beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner.
- Anticipate guest needs, offer suggestions and ensure guest satisfaction.
- Take ownership of guest concerns and requests and act decisively to ensure guest satisfaction when glitches occur.
- Be highly sensitive to guest preferences; assist in compiling guest history; offer a special service when an opportunity is presented.
- Ensure good communication between kitchen and service team.
Requirements
- 1 - 2 years of relevant experience in hotels/resorts or reputable stand-alone restaurants.
- Possesses attitude and upward mobility.
- Possesses finesse and personal flair.
- Passionate about Food & Beverage and delivering a high quality of service.
- Speaking English and Japanese is a must.
Skills
- Customer service
- Communication
- Problem-solving
- Guest relations
- Food and beverage knowledge
Location
- Tokyo, Japan
Work Type
- Full-time
Experience Level
- 1-2 years
Education Level
- Technical education in Hospitality is preferred
About the Company
- Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect.
- The company is dedicated to creating exceptional guest experiences through a world-class employee experience and company culture.
- Four Seasons believes in recognizing individuals and treating everyone with respect, aiming to create lasting impressions.
- The company's purpose is to create impressions that will stay with people for a lifetime through genuine connections.