Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Functional Manager - ServiceNow role.

Rezi rewrites your resume against KPMG's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Functional Manager - ServiceNow posting at KPMG — free, in seconds.

About the Role

KPMG's ServiceNow practice is experiencing significant growth, offering the opportunity to work on exciting and challenging projects. This role involves leveraging IT strategy and systems implementation capabilities to help clients execute transformation strategies using technology.

Responsibilities

Manage client engagements, workshops, requirements gathering, and solution design activities.
Translate business requirements into clear user stories and practical ServiceNow solutions.
Configure and support ServiceNow solutions in collaboration with technical and functional teams.
Build strong client relationships and contribute to high-quality project delivery.
Audit documentation, presentations, process maps, test scripts, and training materials.
Manage the technical team in implementation, configuration, testing, defect resolution, and quality assurance.
Action methodologies, accelerators, and contribute to practice knowledge.
Lead IRM workshops, and understand the industry needs and market trends.
Translate the Risk/Cyber industry language into user stories for your development team.
Lead IRM best practices and manage projects accordingly.

Requirements

5+ years of ServiceNow or related technology implementation experience.
Relevant experience managing client-facing projects, workshops, requirements gathering, and testing, ideally in the Cyber/Risk space.
Strong business analysis, problem-solving, communication, and stakeholder management skills.
Strong communication skills in English and/or French.
Minimum 3 ServiceNow certifications.
This position requires written and oral fluency in English because it involves interpretation and application of English standards, guidance, laws and regulations, servicing of English-speaking clients located across Canada and collaboration with English Speaking colleagues located outside of Quebec.

Skills

ServiceNow
Cybersecurity
Risk management
Business analysis
Problem-solving
Stakeholder management
Client engagement
Solution design
Requirements gathering
Testing
Implementation
Configuration
Quality assurance

Location

Canada

Work Type

Full-time

Experience Level

5+ years

Education Level

Minimum 3 ServiceNow certifications

Salary/Compensations

$100,000 to $140,000

Benefits

May be eligible for bonus awards.
Comprehensive and competitive Total Rewards program.

About the Company

KPMG in Canada's people bring their unique perspectives to Canada’s most important challenges.
ServiceNow is growing strongly around the world, and KPMG is experiencing significant growth.
KPMG's IT strategy and systems implementation capabilities help clients execute their transformation strategies using the technology best suited to their business, data, and information needs.
KPMG has created - in partnership with ServiceNow - an accelerated, custom program for IRM.
KPMG is investing heavily in the Risk practice.
Our Values, The KPMG Way: Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters.

Equal Opportunity

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential.
A diverse workforce is key to our success and we believe in bringing your whole self to work.
We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.
Adjustments and accommodations throughout the recruitment process.
At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel.
We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best.
Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements.
You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process.
If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.