Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Sr. Field Service Technician - Brooklyn, NY role.

Rezi rewrites your resume against Rivian's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Sr. Field Service Technician - Brooklyn, NY posting at Rivian — free, in seconds.

About the Role

This position is for an experienced Senior Field Service Technician who will serve as a technical expert and leader in supporting complex vehicle repairs and field operations. The role requires an adaptable, team-oriented leader capable of driving continuous improvement, mentoring junior team members, and tackling complex diagnostic challenges in a fast-paced environment. The role may involve operating remotely, traveling to remote locations, or working at production plants to provide advanced field support.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections on vehicles both inside service centers and in field settings.
Provide high-level diagnostic guidance to field service teams and perform remote diagnostics or repairs.
Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
Utilize specialized diagnostic tools to resolve complex electrical, high-voltage, and network faults.
Conduct thorough road tests to verify repair quality, champion continuous improvement processes, and drive high standards across repair workflows.
Oversee complex parts operations—including ordering, receiving, inventory management, and billing—to ensure quality and operational efficiency.
Produce high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.

Requirements

High School Diploma, GED, or recognized equivalency credential preferred.
Graduation from an accredited automotive repair school or vocational program preferred.
Minimum age of 21 years old.
Valid driver’s license with a clean driving record (no suspensions or revocations within the past 3–5 years).
Ability to drive a non-commercial truck and trailer preferred.
Availability for a standard 40-hour workweek, including weekends, holidays, early morning, evening, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficient in Windows/Mac environments, work order management systems, and specialized engineering/diagnostic documentation systems.
Physical capability to perform occupational tasks (sitting, standing, bending, kneeling, and lifting up to 50 lbs).
State mechanic certifications where required by jurisdiction.
5 to 8+ years of automotive repair experience preferred, with extensive experience in bumper-to-bumper diagnostics.
3 to 8+ years of hands-on experience working on vehicle High Voltage (HV) systems and HV diagnostic work.
Experience in leadership or supervisory roles preferred.
Demonstrated background in continuous improvement, process standardization, and escalation management.

Skills

High Voltage (HV) & Power Electronics
Low Voltage & Network Electronics
Chassis, Drivability & Dynamic Systems
Thermal & HVAC Systems
ADAS & Body/Glass Integration
PICO-Scope
PCAN
Kavaser Memorator
Breakout boxes
CAN and LIN bus network communication
Electrical schematics
Wiring harness repairs
Alignments
Braking systems
ABS
Traction control
Power steering
NVH concerns
HVAC systems
Coolant drain/fill operations
A/C machine usage
609 refrigerant certification
Advanced Driver Assistance Systems (ADAS) calibration
Windows/Mac environments
Work order management systems
Specialized engineering/diagnostic documentation systems

Location

Service Center
Remote
Customer sites
Mobile routes
Remote locations
Production plants
Regional locations

Work Type

40-hour workweek
Weekends
Holidays
Early morning shifts
Evening shifts
Overnight shifts

Experience Level

Senior
5 to 8+ years of automotive repair experience
3 to 8+ years of hands-on experience working on vehicle High Voltage (HV) systems
Experience in leadership or supervisory roles

Education Level

High School Diploma, GED, or recognized equivalency credential
Graduation from an accredited automotive repair school or vocational program
State mechanic certifications

Salary/Compensations

$36.18 - $68.44 per hour for New York based applicants
Potential for annual performance bonus

Benefits

Paid vacation
Paid sick leave
Life insurance
Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
401(k) Plan
Employee Stock Purchase Program

About the Company

Rivian is on a mission to keep the world adventurous forever.
We build emissions-free Electric Adventure Vehicles.
We constantly challenge what’s possible, never simply accepting what has always been done.
We reframe old problems, seek new solutions and operate comfortably in areas that are unknown.
Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities.
Candidate Data Privacy and Technology: Rivian may collect, use and disclose your personal information or personal data when you apply for employment and/or participate in our recruitment processes.
How We Use AI in Our Hiring Process: Rivian uses iCIMS Talent Cloud Artificial Intelligence (TCAI) and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role.
AI does not make hiring decisions: Qualified candidate applications are reviewed by a member of our team, and all decisions throughout the process are made by humans.