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About the Role

This position is for an experienced Senior Field Service Technician who will serve as a technical expert and leader in supporting complex vehicle repairs and field operations. The role requires an adaptable, team-oriented leader capable of driving continuous improvement, mentoring junior team members, and tackling complex diagnostic challenges in a fast-paced environment. The role may involve operating remotely, traveling to remote locations, or working at production plants to provide advanced field support.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections on vehicles both inside service centers and in field settings.
Provide high-level diagnostic guidance to field service teams and perform remote diagnostics or repairs.
Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
Utilize specialized diagnostic tools to resolve complex electrical, high-voltage, and network faults.
Conduct thorough road tests to verify repair quality, champion continuous improvement processes, and drive high standards across repair workflows.
Oversee complex parts operations—including ordering, receiving, inventory management, and billing—to ensure quality and operational efficiency.
Produce high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.

Requirements

High School Diploma, GED, or recognized equivalency credential preferred.
Graduation from an accredited automotive repair school or vocational program preferred.
Minimum age of 21 years old.
Valid driver’s license with a clean driving record.
Ability to drive a non-commercial truck and trailer preferred.
Availability for a standard 40-hour workweek, including weekends, holidays, early morning, evening, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficient in Windows/Mac environments, work order management systems, and specialized engineering/diagnostic documentation systems.
Physical capability to perform occupational tasks (sitting, standing, bending, kneeling, and lifting up to 50 lbs).
State mechanic certifications where required by jurisdiction.
5 to 8+ years of automotive repair experience preferred, with extensive experience in bumper-to-bumper diagnostics.
3 to 8+ years of hands-on experience working on vehicle High Voltage (HV) systems and HV diagnostic work.
Experience in leadership or supervisory roles preferred.
Demonstrated background in continuous improvement, process standardization, and escalation management.
Deep understanding of high-voltage architecture, High-Voltage Interlock Loops (HVIL), charging isolation, and safety power-down protocols using appropriate PPE.
Capable of diagnosing complex HV faults and isolation issues.
Advanced knowledge of automotive electronics, CAN and LIN bus network communication, reading/leveraging electrical schematics, and performing precise wiring harness repairs.
Mastery in chassis service (alignments, braking systems) and advanced diagnosis of vehicle dynamics (ABS, traction control, power steering, and Noise, Vibration, and Harshness / NVH concerns).
Comprehensive knowledge of HVAC systems, coolant drain/fill operations, A/C machine usage, 609 refrigerant certification, and diagnosing complex thermal management issues.
Proficiency in calibrating Advanced Driver Assistance Systems (ADAS) and replacing/adjusting sensors, body panels, and glass to precise manufacturer tolerances.

Skills

Advanced Diagnostics
Complex Repairs
Technical Support
Remote Troubleshooting
Leadership
Mentorship
Continuous Improvement
Process Standardization
Specialized Diagnostic Tools (e.g., PICO-Scope, PCAN, Kavaser Memorator, breakout boxes)
High Voltage (HV) Systems
HVIL
Charging Isolation
Safety Power-Down Protocols
Low Voltage Electronics
Network Electronics
CAN Bus
LIN Bus
Electrical Schematics
Wiring Harness Repair
Chassis Service
Braking Systems
Vehicle Dynamics Diagnosis
ABS
Traction Control
Power Steering
NVH Diagnosis
HVAC Systems
Coolant Operations
A/C Machine Usage
Refrigerant Certification
Thermal Management Diagnosis
ADAS Calibration
Body Panel Replacement
Glass Replacement

Location

Service Center
Remote Locations
Production Plants

Work Type

Full-time
Rotational Saturdays
Evening Shift
Overnight Shift

Experience Level

Senior
5 to 8+ years of automotive repair experience
3 to 8+ years of High Voltage (HV) systems experience
Experience in leadership or supervisory roles

Education Level

High School Diploma, GED, or recognized equivalency credential
Accredited automotive repair school or vocational program

Salary/Compensations

$36.18 - $68.44 per hour for New York based applicants
Potential for annual performance bonus

Benefits

Paid vacation
Paid sick leave
Life insurance
Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
401(k) Plan
Employee Stock Purchase Program

About the Company

Rivian is on a mission to keep the world adventurous forever.
We build emissions-free Electric Adventure Vehicles.
We constantly challenge what’s possible, never simply accepting what has always been done.
We reframe old problems, seek new solutions and operate comfortably in areas that are unknown.
Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities.