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About the Role

Gilbane Development is seeking an Assistant Owner’s Representative – Resident & Construction Liaison to support NYCHA RAD/PACT work across occupied developments in New York City. This owner-side, field-forward role strengthens resident coordination, documentation, and day-to-day field oversight to improve quality, safety, access logistics, and responsiveness during active renovation. The position reports to the Owner’s Representative (OR) / Senior Project Manager and involves significant on-site presence, acting as a liaison between residents, property management, the general contractor (GC), and the owner team.

Responsibilities

Conduct regular site walks to observe progress, sequencing impacts, and day-to-day site conditions.
Document visible safety, quality, and logistics concerns and escalate priority issues.
Track and help verify contractor corrective actions.
Support coordination of unit access plans with the GC and property management.
Coordinate with the GC’s field team on upcoming work areas and resident-impact activities.
Verify unit readiness prior to in-unit work.
Participate in site coordination meetings where resident-impact work is discussed.
Serve as an on-site owner representative presence to receive resident concerns respectfully and route them through defined channels.
Support a consistent process for response timing, documentation, and follow-through.
Assist with resident access coordination for in-unit scopes.
Support pre-work and post-work condition documentation to reduce disputes and improve closeout quality.
Observe and report resident-impact risks and propose practical mitigation steps.
Follow-up on missed access or incomplete work situations.
Review look-ahead schedules to anticipate access and logistical needs.
Maintain organized observation logs, photo documentation, and field notes.
Assist the OR with issue tracking logs and weekly reporting inputs.
Coordinate apartment lists, stacks, and sequencing with the GC and property management.
Coordinate follow-up with the GC and property management to confirm accountability and closure.
Support the OR in documenting patterns that affect cost, schedule, resident satisfaction, and reputation risk.
Represent ownership with a resident-first mindset: calm, respectful, consistent, and solution-oriented.
Maintain discretion and professionalism in sensitive resident interactions.
Reinforce project “rules of the road” through observation and escalation.

Requirements

2–5 years of experience in construction, property management, affordable housing operations, or owner’s rep support.
Exposure to occupied renovation environments; affordable housing or NYCHA experience strongly preferred.
Strong organizational skills with the ability to track issues, actions, and follow-ups across multiple stakeholders.
Strong written and verbal communication skills; ability to de-escalate and communicate clearly with residents and site teams.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Ability to work on active construction sites across NYC developments (travel between sites may occasionally be required).
Familiarity with NYCHA RAD/PACT operating context, resident engagement practices, and coordination between property management and construction teams.
Procore experience or similar construction management platforms.
Photo documentation and field reporting experience (clean, consistent, timestamped logs).
Bilingual capability is a plus.
Ability to traverse buildings and sites for extended periods, including stairs.
Ability to wear required PPE and work safely in construction environments.
Must pass a pre-employment substance abuse test.

Skills

Construction
Property Management
Affordable Housing Operations
Owner's Rep Support
Occupied Renovation
NYCHA RAD/PACT
Organizational Skills
Issue Tracking
Action Tracking
Follow-up
Written Communication
Verbal Communication
De-escalation
Microsoft Office (Word, Excel, Outlook)
Procore
Construction Management Platforms
Photo Documentation
Field Reporting
Resident-Facing Professionalism
Empathy
Patience
Clarity
Follow-through
Field Awareness
Documentation Discipline
Coordination
Judgment

Location

New York City

Work Type

On-site
Field-Forward

Experience Level

2-5 years

Salary/Compensations

$112,400.00 - $159,500.00

Benefits

Competitive health and welfare benefits
Generous profit-sharing/401k plan
Investment in employee education through Gilbane University

About the Company

Gilbane Development is an established affordable housing developer and owner-operator committed to preserving and improving homes for New Yorkers.
We deliver complex, occupied rehabilitation projects through the NYCHA Permanent Affordability Commitment Together (PACT) program under HUD’s Rental Assistance Demonstration (RAD), modernizing building systems, improving quality of life, and protecting long-term affordability.
Our teams are held to a high bar: safe execution, predictable outcomes, and respectful, transparent engagement with residents and public partners.

Equal Opportunity

Gilbane is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, race, religion, sex, sexual orientation, gender identity, protected veteran status, or disability status.