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About the Role
Campus is seeking a Student Success Team Lead to guide a team of success coaches and improve student outcomes through effective coaching and data-driven strategies. This role focuses on developing the team, ensuring they build meaningful relationships with students while meeting key performance goals like retention and engagement. The ideal candidate is a strong leader with experience in coaching and a passion for using data to achieve results.
Responsibilities
- Ensure coaches are building strong, meaningful relationships with their students
- Lead weekly team meetings and pipeline sessions to identify retention strategies and focus areas
- Use data and KPIs like retention, attendance, and student NPS to track performance and ensure your team meets goals
- Support coaches in addressing challenges and improving outcomes
- Monitor and support your team’s daily activities, including calls, emails, and texts, to ensure effective and timely student engagement
- Conduct call monitoring to provide feedback and help coaches improve their outreach and coaching skills
- Manage a small caseload of students to stay connected with the coaching experience and provide direct support
- Partner with leadership and other stakeholders to align on updates, initiatives, and organizational priorities
- Act as a resource for your team, stepping in to manage escalated student concerns when needed
- Use data insights to identify areas for growth, implement new initiatives, and continuously improve the student success program
- Apply teaching or instructional experience to coach the team effectively, modeling clear communication, accountability, and student-centered practices
Requirements
- 4+ years of experience in customer service, education, student support, or coaching/mentoring programs
- 3+ years of leadership experience, with a proven ability to manage and develop teams
- Strong communication and interpersonal skills to build relationships with both students and staff
- Data-driven mindset with experience using metrics to track performance and guide decisions
- Passion for coaching, mentoring, and helping others succeed
- Prior teaching experience or experience in the education sector or a mission-driven organization is a plus
- Must be authorized to work in the U.S. without requiring new H-1B sponsorship
- Can support H-1B transfers and sponsor TN visas for eligible Canadian and Mexican citizens
Skills
- Coaching
- Data analysis
- Leadership
- Communication
- Interpersonal skills
- Mentoring
- Instructional experience
Location
- In-office (3 days/week)
- Remote (2 days/week)
Work Type
- Hybrid
Experience Level
- 4+ years of experience
- 3+ years of leadership experience
Salary/Compensations
- $72,000 - $82,000
Benefits
- Equity grant
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) match
- Fertility benefits via Carrot
- Flexible Time Away
- Paid holidays
About the Company
- Campus is on a mission to accelerate the talent of tomorrow and reimagine what college can (and should) be.
- Campus has built a two-year, accredited college where students learn from top professors at universities like Princeton, Stanford, and Howard, in live, online classes.
- Students graduate with in-demand business and AI skills—ready to launch their careers or transfer to top four-year universities.
- The approach is grounded in a pioneering technology platform and a heavily-researched student success model that offers students dedicated advisors and on-demand tutoring and coaching.
- Named one of Fast Company's Most Innovative Companies of 2024.
- Backed by an exceptional investor team including General Catalyst, Founders Fund, Bloomberg Beta, 8VC, Rethink Education, Sam Altman, Jason Citron, Shaquille O’Neal, and others.
- Higher ed needs to catch up, and Campus is leading the way.