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About the Role

You will help build and operate the client service capability supporting the launch and controlled growth of the correspondent banking business. Acting as a point of contact for financial-institution clients, you will own complex payment and account-servicing matters through resolution, support launch-readiness decisions and convert early client and operational insights into scalable processes, controls and service improvements.

Responsibilities

Drive assigned operational-readiness deliverables across service design, procedures, controls, training, testing, go-live and post-launch stabilization.
Use correspondent banking expertise to identify service requirements, dependencies, risk scenarios, capacity considerations and escalation paths.
Partner across Product, Coverage, Engineering, Implementation, Compliance, Financial Crime, Risk, Treasury, Network Management and Operations to translate requirements into executable service processes and controls.
Own client inquiries end to end, ensuring clear communication, documented accountability, timely escalation and confirmed closure.
Understand client operating models, payment flows, service expectations and risk profiles to anticipate needs, reduce friction and enhance the client experience.
Resolve domestic and cross-border payment, account, liquidity and servicing matters accurately and promptly, minimizing uncertainty and disruption for clients.
Apply knowledge of SWIFT standards, ISO formatting, nostro and vostro accounts, clearing and settlement, payment messaging, cut-off times, value dating, fees, investigations, repairs, returns, recalls and reconciliation.
Execute client, instruction, transaction and operational controls in line with applicable policies, procedures, delegated authorities and control requirements.
Recognize and escalate credit risk, financial crime, sanctions, fraud, data, conduct, operational and regulatory concerns through designated channels.
Maintain complete and accurate evidence of control execution, decisions, escalations and case outcomes.
Use approved AI, data and automation tools to improve inquiry triage, knowledge retrieval, case documentation, trend identification, procedure maintenance and management reporting.
Apply professional judgment and human review to AI-assisted outputs, confirming accuracy, completeness, source quality, confidentiality and suitability before use.
Identify repeatable servicing activities that can be simplified or automated while preserving appropriate controls and human oversight.
Operate effectively within a global service model, supporting regional handoffs, service continuity and clear ownership through resolution.
Develop training, knowledge articles, playbooks and launch support materials that improve consistency, readiness and scalability.
Maintain procedures and client knowledge, contribute to training and cross-coverage, and support a consistent global service model.

Requirements

Bachelor's degree or equivalent practical experience.
Minimum 3 years of relevant professional experience in transaction banking, cash management, global payment operations, financial institution client services or treasury services.
Mandatory prior experience supporting correspondent banking business and servicing bank or financial institution clients.
Demonstrated knowledge of domestic and cross-border payments, payment investigations and exception management, including relevant payment messages and clearing or settlement concepts.
Proven record of service excellence in managing financial institution client inquiries and escalations, including proactive communication, expectation management and end-to-end ownership.
Strong risk and control mindset, with experience following procedures, evidencing controls and escalating issues.
Demonstrated, practical use of approved AI, automation or advanced digital tools to improve service delivery, analysis or productivity, with evidence of output validation, human oversight, confidentiality discipline and measurable outcomes.
Strong analytical, problem-solving, written and verbal communication skills, with high attention to detail.
Ability to prioritize competing demands and remain effective in a fast-paced, evolving and globally coordinated environment.
Experience supporting the launch, migration or scale-up of correspondent banking, cross-border payments or transaction banking capability.
Knowledge of SWIFT-based payment flows, ISO 20022 concepts, nostro reconciliations, investigations, sanctions touchpoints and payment repair processes.
Experience partnering across Product, Coverage, Engineering, Compliance and Operations in a global organization.
Experience defining service metrics, performing root-cause analysis and converting insights into process or control improvements.
Practical experience evaluating AI output quality, identifying suitable use cases and measuring adoption and benefits.

Skills

Transaction banking
Cash management
Global payment operations
Financial institution client services
Treasury services
Correspondent banking
Domestic and cross-border payments
Payment investigations
Exception management
SWIFT standards
ISO formatting
Nostro and vostro accounts
Clearing and settlement
Payment messaging
Risk and control
AI adoption
Data analysis
Automation tools
Analytical skills
Problem-solving skills
Written communication skills
Verbal communication skills
Attention to detail
Prioritization
Global collaboration
ISO 20022 concepts
Nostro reconciliations
Sanctions touchpoints
Payment repair processes
Service metrics definition
Root-cause analysis
Process improvement
Control improvement

Location

Singapore
Bengaluru
London
New York
Dallas

Work Type

Global team

Experience Level

Minimum 3 years of relevant professional experience

Education Level

Bachelor's degree or equivalent practical experience

Benefits

Training and development opportunities
Firmwide networks
Wellness programs
Personal finance offerings
Mindfulness programs

About the Company

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow.
Founded in 1869, we are a leading global investment banking, securities and investment management firm.
Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do.
We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs.
Learn more about our culture, benefits, and people at GS.com/careers.
We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process.
Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

Equal Opportunity

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.