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About the Role

The Global Employee Relations (ER) COE protects BCG’s speak up culture by enabling a safe environment and delivering world-class case management. This role ensures employment investigations are conducted by trained professionals, outcomes are fair, and decision-makers are informed, always keeping the employee experience central. The role reports directly to the Global Senior Director of the ER COE.

Responsibilities

Define and refine the global ER Operating model to meet organizational needs.
Build ER capability and consistency across the firm using AI and other tools to mitigate risk and enhance efficiency.
Provide structure, competence, and process for managing, addressing, recording, and reporting global ER matters.
Offer expertise and consultation to the business on employee behavior, including developing and delivering appropriate interventions.
Lead and manage complex, sensitive, and high-risk ER matters and investigations, especially those involving senior stakeholders or significant risks.
Resolve complex workplace matters using early dispute resolution techniques.
Collaborate with legal counsel to provide guidance on policies, procedures, and laws for compliance.
Supervise the drafting, review, maintenance, and communication of HR policies and procedures.
Audit HR practices with HR colleagues to ensure regulatory compliance.
Encourage rigor and high standards in the use of BCG’s ER case management system.
Develop and deliver training for system end-users, including specialized training for senior stakeholders.
Design end-user reports for CMV data to enable self-service, ensuring they are robust and insightful.
Ensure all matters reported through platforms like Ombuds and Speak Up are investigated, resolved, and reported on.
Collate, present, and contextualize misconduct data for regulators and auditors.
Identify emerging employment and workplace risks and translate them into proactive ER priorities and initiatives.
Strengthen and evolve ER Networks across the firm to foster an engaged community of ER practitioners and drive consistency in ER practice globally.

Requirements

A track record in building sustainable and trusting relationships with senior HR colleagues and leaders globally.
Deep expertise in leading complex and high-risk investigations, including managing senior stakeholders.
A track history in building detailed ER toolkits and practical solutions for colleagues.
Previous experience with successful and scalable ER training interventions.
Ability to interpret ER case data and translate it into meaningful trends for informed decision-making and risk management.
Persuasive, pragmatic, and credible with the judgment to advise on sensitive, complex, and high-risk matters.
Ability to work in close partnership with critical stakeholders like Legal and Compliance.
Successful management of large-scale change projects.
Capacity to thrive in a complex, global organization and work well with ambiguity.
Ability to flex approach based on the situation and experience of those being supported.
Understanding of the criticality of keeping the employee experience central to decisions and actions.
10-15 years of HR/ER experience, including investigations and training at a senior level, in large, complex multinational organizations.
Proven ability to work with people at all levels and from diverse global backgrounds.
Demonstrated cultural awareness and ability to work easily with a global stakeholder group in a complex international environment.
Ability to work confidently in an ambiguous environment and balance conflicting stakeholder rights.
Highly developed quantitative and qualitative analytical skills.
Ability to work efficiently with case management systems, HR systems and data, and the Microsoft office suite.
Ability to persuade, advise, and influence at all levels of the organization.
Ability to relate to and resonate with individuals at more junior levels.
Excellent written and verbal communication skills.
Ability to create highly impactful and concise PowerPoint presentations.

Skills

AI and other tools for efficiency
Case management systems
HR systems and data
Microsoft office suite
Quantitative and qualitative analysis
PowerPoint presentations

Location

London
Lisbon
München
Gurgaon

Work Type

Hybrid (approx. 50% in-office/client-facing)

Experience Level

Senior level
10-15 years of HR/ER experience

Education Level

Bachelor’s degree

About the Company

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities.
BCG was the pioneer in business strategy when it was founded in 1963.
We help clients with total transformation—inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change.
BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose.
We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
At BCG, we commit to high standards of responsible and ethical behavior and to doing the right thing.
Our Values describe the kind of firm we want to be and the standards of behavior to which we hold ourselves accountable.
We want people to speak up to ensure we uphold our Values.
BCG believes that in-person collaboration plays an important role in our culture, mentorship, and professional development.
We aim to provide a dynamic and collaborative environment that fosters connection and teamwork.

Equal Opportunity

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer.