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About the Role

The RCFE Receptionist specializes in customer service, represents the first impression of the facility, greeting all guests and answering the phone. This role directs visitors, maintains confidentiality, and provides administrative support. The receptionist handles the flow of people and ensures administrative tasks are completed accurately and efficiently.

Responsibilities

Welcome visitors warmly and direct them to their desired locations.
Maintain security of the community and provide coverage of the front lobby.
Ensure no residents leave the building unattended.
Require all guests to sign in and out.
Answer phones professionally, route calls, and take/relay messages.
Communicate and interact effectively, providing stability and acting as a role model.
Demonstrate knowledge of and respect for resident rights, dignity, and individuality.
Respond to questions about the facility and its services.
Maintain current knowledge of resident status, census, personnel, and other relevant information.
Coordinate mail flow in and out of the facility and to resident mailboxes.
Maintain an organized work area and ensure the lobby is tidy and welcoming.
Re-direct residents to their rooms.
Receive and receipt rent checks and process them through the NEMS Accounting Department.
Create files for residents receiving Home Health Services and ensure visit documentation.
Schedule resident appointments as directed.
Perform filing, auditing, faxing, and e-mailing as needed.
Successfully complete training requirements for Residential Care Facility for the Elderly Regulations and NEMS Assisted Living.
Provide facility tours as directed.
Assist with activities set-up, as directed.
Perform other job duties as required by manager/supervisor.

Requirements

High School Diploma or equivalent required.
Customer service experience.
Must maintain current First Aid certification.
Must maintain current CPR or BLS certification.
Good physical and mental health.
Maintain a well-groomed professional appearance.
Effective use of interpersonal and communication skills.
Strong organizational and leadership skills.
Displays good judgment and problem solving.
Ability to understand and follow written and/or verbal directions.
Ability to establish and carry out priorities within an established time frame.
Experience providing direct care to the elderly preferred.
Must be able to work a flexible schedule including nights, weekends and holidays.
Must keep Basic Life Support and First Aid certification current.
Ability to work independently.
Strong attention to detail.
Excellent customer service skills.
Proficient in typing and Microsoft Office.
Must be able to fluently speak, read and write English.
Fingerprints and an affidavit on criminal convictions must be submitted for a criminal record review.
An approval must be obtained prior to being present in the facility.

Skills

Customer service
Communication skills
Organizational skills
Leadership skills
Problem solving
Typing
Microsoft Office
Fluent in Chinese (Cantonese and/or Mandarin) preferred
Fluency in other languages are an asset

Location

SAN FRANCISCO, CA

Work Type

Full-time

Experience Level

Customer service experience
Experience providing direct care to the elderly preferred

Education Level

High School Diploma or equivalent

Salary/Compensations

$31.00 - $31.00Hourly