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About the Role
The PeopleOps Coordinator supports daily HR operations, focusing on employee benefits, onboarding, records, and employee inquiries. This role ensures processes are accurate, timely, and easily understood by collaborating with employees, benefit providers, payroll, and leadership.
Responsibilities
- Coordinate employee enrollment, changes, and terminations for various benefit plans.
- Support annual open enrollment, including employee communications and information sessions.
- Review benefit and payroll data for accuracy and resolve discrepancies.
- Respond to employee questions regarding coverage, eligibility, claims, and qualifying life events.
- Liaise with benefit brokers, insurance carriers, and other vendors.
- Maintain required notices and documentation.
- Support COBRA administration, leave coordination, and benefits reporting.
- Coordinate onboarding and offboarding processes, including paperwork and system access.
- Manage HRIS and systems, ensuring accurate employee data and coordinating system updates.
- Process employee status, compensation, manager, and personal-information changes.
- Assist with payroll preparation by reviewing benefit deductions and employee changes.
- Prepare standard HR reports and complete employment verification requests.
- Document and improve HR procedures.
- Provide administrative support for employee programs, audits, and compliance activities.
- Serve as a primary point of contact for routine HR and benefits inquiries.
- Explain policies and benefits clearly and practically.
- Handle employee information with discretion.
- Route sensitive or complex matters to the appropriate HR team member.
Requirements
- 2–4 years of experience in HR coordination, benefits administration, payroll support, or a related role.
- Working knowledge of employee benefits and common HR processes.
- Strong attention to detail and follow-through.
- Clear written and verbal communication skills.
- Ability to handle confidential information responsibly.
- Experience with HRIS, payroll, benefits, or applicant-tracking systems.
- Proficiency with spreadsheets, email, and document-management tools.
- Ability to manage multiple deadlines without compromising accuracy.
Skills
- Benefits administration
- HRIS
- Payroll support
- Spreadsheets
- Document management
Location
- San Francisco
Work Type
- In-office (5 days/week)
Experience Level
- 2-4 years
Education Level
- Associate or bachelor's degree in human resources, business, or a related field (Preferred)
- SHRM-CP, PHR, CEBS, or related certification (Preferred)
Benefits
- Medical
- Dental
- Vision
- Life insurance
- Disability insurance
- Retirement plans
About the Company
- Factory's mission is to create a world where software builds and improves itself.
- They build the platform for self-improving software development, enabling autonomous software factories for enterprise engineering teams.
- Customers include Nvidia, Blackstone, Royal Bank of Canada (RBC), Palo Alto Networks, Adobe, and T-Mobile.
- The company has raised $200M in 2026 at a $5B valuation, with total funding exceeding $400M.
- Investors include Khosla Ventures, Sequoia, Blackstone, Ali Ghodsi (CEO of Databricks), and Frank Slootman (Former CEO of Snowflake).