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About the Role

We are seeking a results-driven Retail Team Lead / Area Supervisor to oversee field execution within an assigned region. This role involves leading and developing a team of Sales Experts, driving sales performance, managing daily field operations, and handling escalations while ensuring alignment with company standards.

Responsibilities

Lead, coach, and develop a team of Sales Experts within the assigned region.
Set clear goals, conduct regular check-ins, and manage performance through ongoing feedback and reviews.
Drive accountability and performance across the team, addressing gaps and implementing corrective action plans.
Support team engagement through recognition, incentives, and team-building initiatives.
Own the delivery of retail sales performance within the region, ensuring KPIs and targets are consistently met.
Monitor individual and team performance, identifying trends and performance gaps.
Motivate and guide the team to meet and exceed sales objectives.
Support onboarding of new hires, including product knowledge and field protocols.
Deliver ongoing in-field coaching, shadowing, and skill development.
Reinforce consistent messaging, best practices, and alignment with company priorities.
Oversee and manage day-to-day field operations, including scheduling, route planning, and coverage.
Ensure adherence to call plans, visit schedules, and company policies.
Manage and resolve field-level operational issues.
Ensure accurate and timely submission of reports, time tracking, and required documentation.
Act as the primary escalation point for field-related issues within the region.
Resolve day-to-day retailer and operational concerns, escalating more complex issues as needed.
Build and maintain strong relationships with retail partners and stakeholders.
Represent company standards and brand expectations consistently in-market.
Serve as the main point of contact between Sales Experts and the Field Manager for the region.
Share insights, performance updates, and field feedback to support business decisions.
Ensure clear, consistent communication across the team and leadership.

Requirements

3–4+ years of retail sales, field leadership, or territory management experience.
Proven ability to lead, coach, and manage the performance of field-based teams.
Strong sales acumen with a focus on driving results and execution.
Experience managing regional operations, scheduling, and field logistics.
Excellent communication, organization, and problem-solving skills.
Ability to operate independently and take ownership of a territory.
Proficiency in Microsoft Office.
Access to a reliable vehicle.
Willingness to travel within the assigned region.
Criminal background check required.

Skills

Sales
Leadership
Coaching
Performance Management
Field Operations Management
Scheduling
Route Planning
Problem-Solving
Communication
Organization
Microsoft Office

Location

Regional / Field-Based
Toronto downtown
North York

Work Type

Full-Time
Field Travel (60%-70%)

Experience Level

3-4+ years of retail sales, field leadership, or territory management experience

Salary/Compensations

Starting at $60,000 per year

About the Company

Brand Momentum is a nationally integrated leader in Sales, Marketing, and Retail, with headquarters in Toronto.
We foster authentic and enduring human connections across the nation.
A three-time winner of Canada's Top 100 Best Workplaces® and one of Canada's fastest-growing companies.
We take pride in our commitment to "Goodness," a core value that permeates everything we do.
Enduring Success: We are not just about achieving success; we're about sustaining it.
As a market leader in quality and innovation, we foster a fun culture where both employee and client aspirations can be realized.
Delivering on Promises: We are passionate about delivering on our promises to both clients and our people.
Our innovative approach ensures we consistently provide exceptional value and flexibility, always striving to exceed expectations.
Core Values: Our commitment to integrity, respect, empowerment, and fun is woven into the fabric of our company.
We believe in fostering a responsible and flexible work environment that allows our team members to thrive.
Sustainability: We prioritize sustainable suppliers and work with vendors and clients to offset the environmental impact of our programs, contributing to a greener future.
Diversity and Inclusion: We are dedicated to fostering a culturally diverse workplace.
We value diverse perspectives and are committed to building a team that celebrates individual backgrounds, experiences, and talents.
We believe in the power of diversity to drive stronger, more innovative outcomes.

Equal Opportunity

We are committed to providing accommodations for persons with disabilities. If you require an accommodation, we will work with you to meet your needs, to the extent required by law.