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About the Role
To assist with retail sales of wine, beer, and spirits while providing an honest, approachable, and passionate experience for customers.
Responsibilities
- Greets customer on sales floor, phone or online, and assists in determining make, type, and quality of merchandise desired.
- Provide an educational experience for the guest when purchasing wine, spirits or beer.
- Understand and respond to all customer needs and requests in a timely and professional manner.
- Assist the store management with daily tasks including restocking the store on a constant basis to give the return customers a new feel.
- Handle deliveries, restock & maintain the warehouse organization.
- Maintain a high standard of service and cleanliness in the store.
- Assist the store management with performing retail inventory as directed.
- Assist the store management with marketing the store internally and externally by attending events, following up with clients, and building relationships and communicating with the marketing team to assure a constant advertising plan.
- Assist Store Management in ensuring that customers receive exemplary customer service.
- Assist in loss prevention and deter through customer service and engaging in conversation with everyone who comes into the store.
- Be knowledgeable about daily sales goals and drives business to achieve them.
- Foster a team environment by creating a fun, competitive, and inviting atmosphere.
- Ensures Visual Standards are maintained throughout the day.
- Represent and market the PlumpJack Wine & Spirits in a positive and professional manner as requested and continually promote PlumpJack Wine & Spirits internally and externally by attending special events when requested and building relationships both on and off property.
- Promote and comply with all policies and procedures of PlumpJack.
- Immediately report all suspicious occurrences and hazardous conditions and avoid injury to self and others.
- Maintain the cleanliness and safety of work areas and equipment at all times.
- Attend all mandatory meetings as directed.
- Perform other tasks, including cross-training, as directed.
- Adhere to the attendance and punctuality policy as outlined in the PlumpJack Employee Handbook.
- Report to work as scheduled and be prepared to start work.
Requirements
- Previous retail experience preferred.
- Basic-intermediate wine, beer and spirits knowledge with the desire to learn more.
- Basic computer skills, typing, and ability to multi-task.
- Detail oriented, organized, and efficient.
- Diplomatic and calm with strong verbal communication skills.
- Courteous, friendly, and professional manner.
- Good team player.
- Customer service focused.
- Able to work productively with little supervision.
- Trustworthy and reliable.
- Able to work flexible hours including weekends.
- Passionate about Wines & Spirits.
- May require coverage at both locations: PlumpJack Wine & Spirits @ Fillmore AND PlumpJack Wine & Spirits @ Noe Valley.
Skills
- Customer service
- Sales
- Inventory management
- Marketing
- Relationship building
- Loss prevention
- Teamwork
- Communication
Location
- San Francisco
- PlumpJack Wine & Spirits @ Fillmore
- PlumpJack Wine & Spirits @ Noe Valley
Work Type
- Full-Time
About the Company
- PlumpJack Wine & Spirits is a boutique wine shop with two locations in the city of San Francisco.
- What began as a single corner shop in 1992 has grown into an entire hospitality group for almost 3 decades.