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About the Role
The Director of Account Management leads the strategy, performance, and execution of TPG's partner relationships across issuers, loyalty programs, travel brands, and adjacent verticals. This leader manages a team of Account Managers who own day-to-day partner engagement, renewals, and satisfaction, while personally driving growth and investment with TPG's most strategic partners. The Director serves as the connective point between partner needs and TPG's internal strategy, coordinating across departments to ensure partner goals translate into business outcomes and revenue growth.
Responsibilities
- Own partner relationship strategy and performance end-to-end, from onboarding through renewals, growth, and expansion.
- Personally manage and grow top-tier partner relationships, proactively deepening engagement and commercial investment.
- Coordinate cross-functionally with editorial, performance marketing, and product teams to ensure seamless execution of partner activations and campaigns.
- Build and maintain forecasting, reporting, and optimization frameworks; use data-driven insights to improve yield, conversion, and incremental revenue.
- Collaborate with affiliate networks and issuer partners to ensure proper tracking, compliance, and alignment.
- Develop compelling, business-ready partnership materials, including pitch decks, proposals, performance summaries, and executive-level reports.
- Identify and structure new partnership models and engagement activations.
- Represent TPG at industry events and in partner discussions.
- Develop and maintain playbooks and frameworks for renewals, performance reviews, and partner engagement.
- Use data and partner insights to identify trends, forecast retention risks, and develop plans to improve performance.
- Serve as the senior escalation point for partners and lead key strategic discussions with partner executives.
- Drive team development, mentoring the Account Management team for long-term growth.
- Lead, coach, and mentor a team of Account Managers, setting goals, optimizing performance, and ensuring accountability.
Requirements
- 6–8+ years of experience in Account Management, Partnerships, or Customer Success
- 2+ years in team leadership
- Proven success managing enterprise-level partner relationships, ideally within travel, loyalty, fintech, or media.
- Deep commercial and analytical acumen
- Strong communication, storytelling, and negotiation skills, with executive-level presence and comfort managing complex relationships.
- Track record of developing talent and scaling high-performing, partner-centric teams.
- Excellent cross-functional collaboration skills, with experience partnering with editorial, marketing, and product teams.
Skills
- DataBricks
- Excel
- Claude
- AI-native tools
Location
- New York, NY
Work Type
- Hybrid
- Remote
Experience Level
- Director
Salary/Compensations
- $162,500 - $220,000 per year
Benefits
- Target bonus
- Equity
- Health Insurance Coverage (medical, dental, and vision)
- Life Insurance
- Short and Long-Term Disability Insurance
- Flexible Spending Accounts
- Holiday Pay
- 401(k) with match
- Employee Assistance Program
- Paid Parental Bonding Benefit Program
- Flexible Paid Time Off (PTO): 20 days annually, increasing to 25 days after five years of service.
About the Company
- Red Ventures is a global portfolio of high-growth companies spanning various industries. Their businesses deliver seamless digital experiences for consumers, help clients solve large-scale digital growth challenges, and create world-class experiences and opportunities for employees.
Equal Opportunity
- Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications.
- We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate.