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About the Role

We are looking for a talented leasing consultant responsible for coordinating all activities related to apartment rentals, move-ins, move-outs, and lease renewals. This role involves interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction.

Responsibilities

Coordinate all activities related to apartment rentals, move-ins, move-outs, and lease renewals.
Interact directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction.
Ensure excellent customer service to prospective and current residents and promote a quality living experience.
Generate and handle traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move-in paperwork and processes.
Ensure model apartments are in touring condition.
Orient prospective and current residents to the property.
Process renewal paperwork and ensure documentation is delivered to current residents on a monthly basis.
Maintain accurate and detailed records of traffic activity by entering applicable information into the computer.
Follow up with all prospective residents via phone, mail or email.
Convert phone traffic into scheduled appointments with prospective residents for property tours.
Inspect apartments prior to resident move-ins and ensure apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team.
Create and maintain confidential resident files, including reviewing move-in paperwork with new residents.
Complete weekly leasing reports accurately and in a timely fashion.
Ensure all open and close procedures are completed daily.
Assist with ongoing resident relations throughout the occupant’s tenancy by ensuring requests are responded to promptly and accurately.
Shop competitive properties.
Inspect buildings and grounds to ensure safety and cleanliness, and alert maintenance to items needing repair.
Assist with processing work order requests for residents and ensure work is completed in a timely manner.
Provide clerical support such as answering phone calls, filing, and processing property invoices, as needed.
Assist with planning and implementing resident activities to increase resident retention.
Comply with all company policies, applicable health and safety rules and regulations, and applicable local, state, and federal laws.
Perform other duties as assigned.

Requirements

Ability to focus on the needs of others by listening, understanding, and showing empathy and respect.
Prior experience in Yardi Voyager or another equivalent system is preferred.
Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.
Excellent interpersonal skills to effectively and sensitively communicate with all levels of management.
Sensitivity to confidential matters is required.
Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
Ability to relay technical concerns with adequate detail, quickly and accurately.
Capability to read, write, comprehend, and converse in English.
Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
Strong organizational and time-management skills.
Ability to cope with and defuse situations involving angry or difficult people.
Must maintain a valid driver’s license, clean driving record and current auto insurance.
Must comply with all safety requirements.
Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Skills

Excellent customer service and interpersonal skills with the ability to relate to others.

Experience Level

Minimum of one year of previous sales experience is preferred.
One year of previous residential leasing experience is preferred.

Education Level

High school diploma is required.

Salary/Compensations

$20 to $22 per hour plus bonuses!

Benefits

Medical, dental, vision, and mental health coverage options.
Competitive pay plus basic life insurance and matching 401(k) contributions.
Generous time-off plan includes 10 paid holidays including a community service day and your birthday.
Mentoring.
Professional development.
Discounts.
Tuition reimbursement.
Robust recognition program.

About the Company

We take care of you, so you can take care of our residents, properties and clients.
Property management may be our business, but people are our passion.
Empowering you to be the best.
We’re a fast-growing property management company with new opportunities popping up daily.
Our Core beliefs: Put people and partnerships first, Empower associates, Focus on solutions, Champion ideas that accelerate success, Deliver proof over promises.
Experience our award winning culture: Top 15 national finalist on the Best Places to Work Multifamily™, Certified as a Great Place to Work® since 2017, Listed as one of the Best Workplaces in Real Estate™, Ranked second on the 100 fastest-growing private companies in Washington by The Puget Sound Business Journal, Ranked 6 on the 2026 National Multifamily Housing Council (NMHC) Top 50 Managers List.