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About the Role

MERGE is a marketing and technology agency focused on health and wellness, using AI to create natural, contextual, and relevant brand interactions. We are seeking a Director, Talent to own and improve core Talent Management programs, oversee the Talent roadmap, and lead day-to-day delivery of performance management, talent reviews, employee relations, and employee programs.

Responsibilities

Own the end-to-end execution of performance management cycles, including planning, goal setting, talent reviews, assessments, systems, communications, training and follow-through.
Develop clear project plans, establish ownership and proactively manage timelines, dependencies and risks.
Ensure leaders and employees understand Talent processes, expectations and required actions.
Maintain and continuously improve Talent Management toolkits, workflows, templates and process documentation.
Monitor completion, exceptions and recurring challenges, providing Talent leadership with concise reporting and recommendations.
Own offboarding processes, including exit interviews, documentation, reporting and identification of recurring themes.
Partner with Talent leadership to operationalize new or updated programs across the agency.
Serve as a primary resource to managers and employees on employee relations and performance matters.
Independently manage routine and moderately complex matters, escalating sensitive or high-risk issues appropriately.
Guide managers through employee concerns, documentation, coaching and performance development plans.
Ensure matters are addressed promptly, consistently and in accordance with company practices and applicable employment requirements.
Support workforce changes, organizational restructurings and other employee actions by coordinating required processes, documentation, communications and follow-through.
Maintain complete, accurate and appropriately confidential employee relations records.
Identify recurring themes, organizational risks and gaps in manager practice, and recommend appropriate action.
Own the integrated Talent roadmap, operating calendar and portfolio-management cadence across Talent functions.
Translate priorities into clear project plans with defined owners, milestones, dependencies, decisions and deadlines.
Hold initiative owners accountable for timely execution while ensuring functional leaders retain ownership of their deliverables and outcomes.
Proactively identify risks, resource constraints and competing priorities, escalating issues that require leadership decisions.
Directly project-manage priority cross-functional initiatives as assigned.
Provide Talent leadership with concise, regular reporting on progress, risks, decisions and next steps.
Ensure completed initiatives are documented and effectively transitioned into ongoing operations.
Cross-train on payroll processes and serve as designated continuity support during planned or unexpected gaps in primary payroll coverage.
Maintain sufficient working knowledge of payroll timelines, controls and ADP processes to provide hands-on support when needed.
Partner with the primary payroll owner and other internal stakeholders to ensure payroll remains accurate and on schedule during coverage periods.
Create and maintain SOPs, controls and cross-training plans that reduce key-person dependency across critical Talent processes.
Mentor junior Talent team members and reinforce a culture of accountability, accuracy, responsiveness and open communication.
Support recurring compliance requirements, audits and reporting by maintaining documentation, tracking deadlines and driving follow-through.
Partner effectively across Talent, Finance, Legal, Operations and agency leadership to resolve issues and move work forward.

Requirements

10+ years of progressive HR experience, ideally within an agency, technology company or fast-paced professional services environment.
Significant hands-on experience executing and operationalizing performance management, talent reviews and employee programs.
Demonstrated experience managing complex, cross-functional projects and organizational roadmaps.
Strong employee relations judgment and working knowledge of employment law and regulatory requirements.
Proven success building scalable processes, SOPs, controls and operating rhythms.
Experience supporting payroll processes and working knowledge of payroll controls; ADP experience is strongly preferred.
Strong leadership, critical-thinking, problem-solving and stakeholder-management skills.
Ability to work independently, make sound decisions and distinguish between matters to resolve directly and those requiring escalation.
Exceptional attention to detail, follow-through and written and verbal communication skills.
Advanced proficiency with HRIS and performance-management systems, Google Workspace, and people reporting and analytics.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Skills

Performance Management
Talent Reviews
Employee Programs
Project Management
Organizational Roadmaps
Employee Relations
Employment Law
Regulatory Requirements
Process Building
SOP Development
Controls Implementation
Operating Rhythms
Payroll Support
Payroll Controls
ADP
Leadership
Critical Thinking
Problem-Solving
Stakeholder Management
Attention to Detail
Follow-through
Written Communication
Verbal Communication
HRIS
Performance Management Systems
Google Workspace
People Reporting
Analytics

Location

Atlanta, GA
Boston, MA
Chicago, IL
Denver, CO
Kansas City, MO
Raleigh, NC
St. Louis, MO
Remote (U.S.)

Work Type

Hybrid
Remote

Experience Level

10+ years progressive HR experience

Salary/Compensations

$110,000-$120,000

Benefits

Medical
Dental
Vision
Life Insurance
401K
Lifestyle Spending Account
Employer Paid Life & Disability Insurance
Flexible Time off & Holidays

About the Company

MERGE is a marketing and technology agency purpose-built for the intersection of health and wellness.
We use AI to ensure every brand interaction feels natural, contextual, and relevant.
Our North Star is to unite people and brands to empower healthier, happier lives.
We strive to create a superior work experience where talented and ambitious people grow.
MERGE has hubs in Chicago, New York City, Boston, Kansas City, Raleigh, Denver, Atlanta, and St. Louis.

Equal Opportunity

MERGE is proud to be an Equal Opportunity Employer.
MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities.
We believe that the more diverse we are, the more creative our work will be!