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About the Role

The Trade Desk's Channel Partners team is hiring a Senior Director of Client Service to lead a front-line team of Account Managers and Traders, and act as a strategic, in-market leader for one of our largest Channel Partners. This role blends people leadership, revenue oversight, and cross-functional partnership with Product, Engineering, and Business Development.

Responsibilities

Lead and grow a multidisciplinary client services team (Account Managers, Traders) supporting our Managed Service Provider (MSP) portfolio within Channel Partners.
Own senior leadership relationships and act as a primary escalation and in-market executive across this business.
Drive partner success metrics: revenue growth, adoption of API endpoints/features, conversion/ROI, and SLA adherence.
Collaborate with Product and Engineering to communicate partner needs, prioritize API/product roadmap items, and validate releases with partners.
Establish and enforce best practices, playbooks, onboarding processes, and QA for partner integrations and campaign operations.
Hire, mentor, and develop managers and ICs; set team goals, performance metrics, and carry out regular performance reviews.
Create and present executive-level reporting and forecasts to internal stakeholders and partners; translate data into actionable strategies.
Lead cross-functional programs (onboarding, go-to-market launches, feature pilots) to accelerate partner time-to-value.
Manage risk and escalations proactively (technical, commercial, compliance), ensuring timely resolution and partner satisfaction.

Requirements

Bachelor’s degree or higher.
Hands-on experience with TTD’s platform preferred.
10+ years in programmatic advertising, digital media, or ad tech with strong exposure to partner/agency relationships; minimum 6+ years managing client-facing teams.
Deep understanding of programmatic ecosystems, API integrations, and campaign optimization workflows.
Demonstrated success managing technical integrations or working closely with engineering/product teams.
Strong analytical skills and comfort with metrics-driven decision-making (SQL, Excel, BI tools preferred).
Excellent client-facing communication and executive presence.
Proven ability to influence senior partners and cross-functional stakeholders.
Track record of hiring, coaching, and scaling high-performing teams.
Proven leadership skills with the ability to set goals, measure performance, hold teams accountable, and provide actionable feedback.

Skills

Programmatic advertising
Digital media
Ad tech
Partner/agency relationships
Client-facing team management
Programmatic ecosystems
API integrations
Campaign optimization workflows
Technical integrations
Product collaboration
Engineering collaboration
Analytical skills
Metrics-driven decision-making
SQL
Excel
BI tools
Client-facing communication
Executive presence
Influencing senior partners
Cross-functional stakeholder management
Hiring
Coaching
Scaling high-performing teams
Leadership
Goal setting
Performance measurement
Accountability
Actionable feedback

Experience Level

Senior Director
10+ years in programmatic advertising, digital media, or ad tech
6+ years managing client-facing teams

Education Level

Bachelor’s degree or higher

Salary/Compensations

$135,400—$248,300 USD

Benefits

All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants.
Other compensation depending on the role such as variable compensation-based incentives and commissions.
Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents.
Retirement benefits such as a 401k plan and company match.
Short and long-term disability coverage.
Basic life insurance.
Well-being benefits.
Reimbursement for certain tuition expenses.
Parental leave.
Sick time of 1 hour per 30 hours worked.
Vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter.
Around 13 paid holidays per year.
Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan.
Competitive benefits package.

About the Company

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with over 3,000 employees across more than 30 offices.
Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more.
Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide.
The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly.
The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale.
When you work here, your impact is worldwide.
We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another.
If you’re driven to solve meaningful challenges, we’d love to meet you.

Equal Opportunity

The Trade Desk is an equal opportunity employer.
All aspects of employment will be based on merit, competence, performance, and business needs.
We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.
Please reach out to us at accommodations@thetradedesk.com to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process.
When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions.
Any information you share will be handled confidentially and will not impact our hiring decisions.