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About the Role
Manages multiple properties through leadership, staff supervision, lease-up of new properties, maintaining low vacancies, negotiating and enforcing leases, and asset maintenance.
Responsibilities
- Review, monitor, and evaluate monthly financial statements for each community and prepare variance and operating reports.
- Supervise, authorize, monitor, and administer contract services, repairs, supplies, and approve expenses exceeding on-site authority.
- Ensure proper contract, insurance, and scope of work for all capital repairs or projects.
- Implement, monitor, and evaluate the status of all on-site projects, including turnovers, capital projects, special projects, and repairs.
- Monitor and achieve acceptable levels of unit turnover, market and renewal rates, occupancy, delinquency, bad debt, expirations, and renewals.
- Review rent roll, lease renewal, expiration management, operating summary, and financial statements to direct focus and priorities.
- Assess and maintain appropriate marketing tools to maximize qualified traffic while minimizing unit turnover and vacancy time.
- Conduct monthly audits of tenant files for compliance.
- Implement, monitor, and ensure proper, timely, and accurate record-keeping for each community.
- Monitor and evaluate standards for acceptable outer appeal and cleanliness of all communities.
- Implement, monitor, and evaluate standards for unit turns, service requests, grounds, and other maintenance-related responsibilities.
- Recognize and offer alternatives for deferred maintenance, capital needs, and life/safety issues.
- Implement and evaluate proper staffing needs for each community to maximize net income and resident retention.
- Ensure the maximum level of service and commitment to resident retention.
- Provide oversight of multiple properties.
- Responsible for the timely lease-up of new properties in Seattle.
- Conduct weekly site visits, including inspections of units, common areas, maintenance storerooms, and exterior/interior property elements.
- Complete annual reports to multiple funders accurately and on time.
- Accompany funders on-site for annual inspections and respond to funders regarding deficiency issues.
- Engage with assigned training and comply with training deadlines.
- Utilize PPE equipment and follow PPE protocols.
- Perform other duties as assigned.
Requirements
- Associate Degree in Property Management or a related field.
- Minimum of five years of experience in senior management within residential property management, facilities management, or housing programs and services.
- Strong management, team-building, and interpersonal skills.
- Excellent verbal and written communication skills.
- Ability to read, write, and communicate in English.
- Ability to work with people of diverse economic, social, and ethnic backgrounds.
- Commitment to learning about and embracing the Housing First model.
- Commitment to and interest in housing very low-income and homeless people and working with housing and human services.
- Demonstrated ability to develop and implement new policies and procedures and manage operations in a growth model.
- Familiarity with commercial leasing and management and/or property development.
- Strong administrative and financial management skills.
- Proficient with building maintenance systems.
- Proficient with computer systems.
- Knowledge of landlord-tenant law and procedures.
- Ability to understand and deal effectively with resident, vendor, or personnel concerns or issues according to Company policy.
- Must pass criminal background checks and drug screening.
- Must be able to pass a driving record check.
- Must have a valid Washington State driver’s license and driver liability insurance.
- Must have regular access to a vehicle to travel to sites.
Skills
- Management
- Team-building
- Interpersonal skills
- Verbal communication
- Written communication
- Computer systems proficiency
- Building maintenance systems proficiency
- Administrative skills
- Financial management skills
- Commercial leasing and management
- Property development
- Landlord-tenant law and procedures
- Community relations
- Public relations
Location
- Auburn
- Puyallup
- Port Orchard
- Seattle
Work Type
- Temporary
- Full-time
Experience Level
- Senior management level
Education Level
- Associate Degree
Salary/Compensations
- $80,000 - $93,000
Benefits
- Generous vacation and sick leave
- 10 paid holidays and 1 floating holiday
- Employer-Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)
- Employer-Paid Life and AD&D Insurance
- 401k offered for unionized employees
- 403b offered for non-union employees
- Employee Assistance Program
- Travel Assistance Program
- Aflac offered for all employees.
About the Company
- The Low Income Housing Institute (LIHI) has a 30-year history of owning and managing low-income housing, developing innovative solutions to homelessness, advocating for housing justice, providing supportive services, and operating hygiene services.
- LIHI staff have developed over 5,000 affordable housing units and manages over 3,000 units.
- Populations served include families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities.
- LIHI is one of the largest nonprofit housing organizations in the state.
- Properties are located in Seattle, King County, and five adjacent counties.
- LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness.
- Annually, tiny house villages and shelters serve 2,000 homeless people, and hygiene programs serve over 8,000 homeless people.
- LIHI staff are collaborative, dynamic, and dedicated to ending homelessness and creating supportive communities.