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About the Role
The Mark & Graham Copy Editor will develop and refine compelling, on-brand copy across customer-facing channels, including e-commerce, email, seasonal campaigns, digital advertising, social media, and catalog. This role involves bringing products to life through accurate, customer-focused copy while upholding brand voice and editorial standards, partnering with various teams to support business priorities and create a clear, consistent customer experience.
Responsibilities
- Develop compelling, brand-aligned copy across digital channels, including e-commerce product pages, landing pages, email campaigns, digital advertising, and social media.
- Partner with Merchandising and Product Development to gather product information, understand business priorities, and translate key selling features into customer-focused messaging.
- Manage product description output in our Airtable-based AI tool, reviewing and refining AI-generated drafts for accuracy, brand voice, product-specific selling points, and marketing needs.
- Partner with Site Merchandising to optimize on-site content, support product discovery, and communicate key product stories throughout the customer journey.
- Write subject lines, preheaders, and email copy that support a steady daily cadence, seasonal marketing priorities, and key business initiatives.
- Use email performance data, customer insights, and creative testing learnings to inform stronger concepts, sharper messaging, and more effective copy.
- Collaborate with cross-functional partners to bring seasonal campaigns, product stories, and brand moments to life.
- Manage product information workflows, ensuring milestones are met and product content is accurate, complete, and delivered on schedule.
- Manage product copy and content updates within our content management system, ensuring requests and product information changes are completed accurately, efficiently, and in alignment with brand standards.
- Proofread and edit copy across customer touchpoints for clarity, accuracy, quality, and brand consistency.
- Audit, refresh, and optimize existing digital content to maintain brand consistency and improve content performance.
- Manage multiple projects and shifting priorities, meeting tight production timelines while consistently delivering polished, high-quality work.
Requirements
- 3-5 years of experience in copywriting, editing, advertising, or editorial content.
- Retail or e-commerce experience is a plus, as is experience in technology, lifestyle, magazine, or other editorial publishing.
- Strong writing and editing skills, with the ability to distill product information, campaign strategy, and brand storytelling into concise, compelling, customer-focused copy.
- Experience writing across channels, including e-commerce, email, digital marketing, social media, and print, with an understanding of how voice and messaging shift by format.
- Strong proofreading skills and the ability to edit your own work with accuracy and objectivity.
- Organized and proactive, with the ability to manage multiple projects, shifting priorities, and tight deadlines without sacrificing quality.
- Collaborative and receptive to feedback, with experience partnering effectively with creative teams and cross-functional stakeholders.
- Strong verbal communication and project management skills.
- A pulse on retail trends and an interest in fashion, travel, gifting, and home.
- Proficiency with Microsoft Office Suite; experience with Airtable, Figma, content management systems, and AI-powered writing tools is a plus.
- Ability to work on-site at our San Francisco office Monday through Thursday, with Fridays working from home.
Skills
- Copywriting
- Editing
- Advertising
- Editorial content
- E-commerce
- Digital marketing
- Social media
- Content management systems
- AI-powered writing tools
- Microsoft Office Suite
- Airtable
- Figma
- Project management
- Verbal communication
Location
- San Francisco
Work Type
- Hybrid
- Full-time
Experience Level
- 3-5 years
Education Level
- Bachelor's degree in English, communications, marketing, journalism, or a related field.
Salary/Compensations
- $75,000-$80,000
Benefits
- A generous discount on all WSI brands
- A 401(k) plan and other investment opportunities
- Paid vacations, holidays, and time off to volunteer
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits
- Tax-free commuter benefits
- A wellness program that supports your physical, financial and emotional health
- In-person and online learning opportunities through WSI University
- Cross-brand and cross-function career opportunities
- Resources for self-development
- Advisor (Mentor) program
- Career development workshops, learning programs, and speaker series
About the Company
- Established in 2012, Mark & Graham is a leading monogrammed lifestyle brand offering thoughtfully designed personalized products and custom gifts for every stage of life, across home, travel, pet, and baby & kids.
- The digitally native brand is known for its high-quality, in-house–designed collections, spanning decor, luggage, handbags, and everyday essentials, all customizable with hundreds of monogram options.
- Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States.
- Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow.
- These brands are among the best known and most respected in the industry.
- We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces.
- What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate.
- Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.
Equal Opportunity
- Williams-Sonoma, Inc. is an Equal Opportunity Employer.
- Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.