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About the Role
SFCM is seeking an IT Support Engineer to maintain, support, and improve the school’s technology infrastructure, ensuring reliable and efficient IT operations. This role involves providing advanced technical support, administering critical systems and security platforms, and contributing to infrastructure modernization.
Responsibilities
- Execute infrastructure modernization tasks to consolidate overlapping systems, migrate legacy platforms, and automate manual processes.
- Administer and enhance identity and access management systems, including Azure Active Directory (Entra ID), SSO, and MFA.
- Monitor and maintain server health (Windows Server, Hyper-V), performing routine patches, updates, and physical hardware maintenance.
- Perform hands-on hardware and software lifecycle management, including configuration, deployment, and troubleshooting of workstations, peripherals, and mobile devices.
- Provide Tier 2/3 Helpdesk support and route issues appropriately.
- Manage ticket lifecycle to resolve issues efficiently and meet user expectations.
- Maintain comprehensive technical and end-user documentation for all systems and processes.
- Perform other IT-related duties as assigned.
Requirements
- Bachelor's degree or equivalent in computer science, Information Technology, or a related field.
- Demonstrated experience in systems administration, network engineering, or IT infrastructure roles.
- Hands-on experience with Azure Active Directory (Entra ID), including SSO, MFA, and conditional access policies.
- Familiarity with MDM solutions such as JAMF and Intune.
- Proven ability to diagnose complex technical issues across servers, systems, and networks.
- Strong communication skills with the ability to translate technical concepts for non-technical stakeholders.
- Ability to manage multiple priorities and follow through on long-term projects.
Skills
- Azure Active Directory (Entra ID)
- SSO
- MFA
- JAMF
- Intune
- Windows Server
- Hyper-V
- Scripting and automation (PowerShell, Python, Bash, or JavaScript)
- SQL
- REST APIs
- Power BI
- Power Automate
Location
- San Francisco
Work Type
- Full-time
Experience Level
- Advanced
- Tier 2/3
Education Level
- Bachelor's degree or equivalent
About the Company
- SFCM's mission is to transform students artistically, intellectually, professionally, and individually through the study of music at the highest level.
- SFCM believes in inspiring imagination, cultivating the artist, honing the intellect, and developing the professional.
- SFCM is located in the heart of one of the world’s most innovative and diverse cities and is home to a vibrant academic community.
Equal Opportunity
- SFCM is a fully committed equal employment opportunity institution and welcomes applications from all qualified persons.
- SFCM will not discriminate against applicants for employment and employees because of race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, physical or mental disability, medical condition (including cancer and genetic characteristics), status as a Vietnam-era veteran or special disabled veteran, age, citizenship, or any other consideration made unlawful by federal, state and local laws.