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About the Role
Serve as a client advocate and trusted advisor for a strategic segment of clients, driving sustainable growth and ensuring long-term success. This role requires an experienced leader capable of managing strategic relationships and inspiring, mobilizing, and developing their team. The Director will focus on talent development, fostering a collaborative environment, and achieving ambitious collective goals. They will design and implement effective retention and engagement strategies, ensuring solutions meet complex client needs. The management style is coaching and empowering, developing talent, fostering autonomy, and holding the team accountable.
Responsibilities
- Lead and grow a team of senior account managers, elevating their strategic advisor posture.
- Build and nurture strategic relationships with key stakeholders, including C-suite and executive leaders.
- Support the team in designing value-based account strategies that drive retention, long-term expansion, and client advocacy.
- Identify gaps and elevate the overall quality of execution in account strategies.
- Represent Dialogue at industry events, conferences, and corporate functions to build influence and credibility with HR market leaders.
- Bring insights from industry events back internally to inform strategy.
- Influence the strategic direction of tech, clinical, and operational teams based on market signals to evolve Dialogue's offering.
- Act as a central leader in aligning cross-functional teams to clients’ complex needs.
- Simplify communication and remove roadblocks for cross-functional teams.
- Achieve defined growth objectives, ensuring the team generates sustainable and measurable value for clients and Dialogue.
- Collaborate with sales, partnerships, and marketing teams.
- Act as a spokesperson for strategic clients.
- Strengthen team cohesion and performance to drive sustained growth.
Requirements
- 5+ years of experience managing complex solutions with cross-functional teams.
- Proven experience negotiating and managing relationships with C-suite and senior executives.
- Adopt a trusted advisor mindset.
- Excellent written and spoken communication skills in both French and English.
- Demonstrated ability to think strategically and critically.
- Assess opportunities and risks to develop relevant strategies.
- A track record of performance and success, showing a history of exceeding objectives.
- A strong bias for action and comfort with ambiguity.
- Mastery of a consultative account management approach.
- Understand client business challenges before proposing a solution.
- Co-build value over time with clients.
- Prior experience collaborating with a partner or broker network supporting shared clients.
- Understand tripartite relationships.
- Comfort with digital tools.
- Strong interest in technology and automation.
- Direct experience with human resources, employee benefits, the insurance industry, or corporate wellness programs is considered a strong asset.
Skills
- Strategic relationship management
- Team leadership and development
- Talent development
- Coaching and empowering management style
- Account strategy design
- Retention and engagement strategies
- Cross-functional team alignment
- Communication (French and English)
- Strategic thinking
- Critical thinking
- Risk assessment
- Consultative account management
- Digital tools proficiency
- Technology interest
- Automation interest
Location
- Montreal
- Toronto
Work Type
- Hybrid
- Remote
- Work abroad
Experience Level
- Director
- 5+ years of experience managing complex solutions
Benefits
- Access to the Dialogue app and virtual mental health support for you and your family
- Fully funded insurance
- Health spending account
- Dental coverage
- Fitness reimbursement
- 4 weeks vacation
- 9 wellness days
- 1 volunteer day
- Incentive plans
- Referral bonuses
- RRSP matching
- Learning via Coursera
- External training budget
- Mentorship
- Optional parental leave top-up
About the Company
- Dialogue is a company focused on client well-being and taking care of its team.