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About the Role
As a leading industrial distributor and Fortune 1000 company, Applied Industrial Technologies is hiring a full-time customer service representative (CSR) in Austin, TX. This role involves providing professional and timely support to our sales team and customers, helping them find products and services, solve needs, and build positive business relationships.
Responsibilities
- Handle customer inquiries, quotes, order processing, expediting, and returns.
- Source parts for customers.
- Assist in generating sales.
- Provide stockroom assistance as needed.
- Deliver orders to customers as needed.
Requirements
- 1+ year of customer service or inside sales experience.
- Attention to detail, accuracy, and ability to multitask.
- Strong written and verbal communication skills, including English grammar.
- High school diploma or equivalent.
- Ability to lift up to 50 lbs.
- Valid driver's license and clean driving record (MVR).
- Must be authorized to work in the US; sponsorship is not available.
- Not eligible for relocation benefits.
- Basic computer skills, including Excel.
Skills
- Customer service
- Inside sales
- Communication skills
- English grammar
- Excel
- Hydraulic knowledge (preferred)
- Bearings knowledge (preferred)
- Power transmission knowledge (preferred)
- Mechanical aptitude (preferred)
Location
- Austin, TX
Work Type
- Onsite
- Full-time
Experience Level
- 1+ year experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- Competitive hourly pay
- Monthly bonus opportunities
- Quarterly bonus opportunities
- Annual bonus opportunities
Benefits
- 401K with company match
- Insurance
- Time off
- Tuition reimbursement
- Employee assistance program
- Career paths in sales, operations, or management
- Professional development and training
- Great work/life balance
About the Company
- Applied Industrial Technologies is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies.
- Founded in 1923, the company serves MRO and OEM end users in virtually all industrial markets.
- Applied Industrial Technologies is listed as one of the World’s Best Employers by Forbes for 2021.
- The company has earned the Outstanding Employer Support award from the US Navy.
- Applied is listed as #8 in the top 50 Industrial Distributors for 2025.
- Applied is a GSA approved vendor.
- 25% of the U.S. team has 20+ years of service.
Equal Opportunity
- Applied Industrial Technologies is an equal opportunity employer, committed to a workforce in which fair treatment and growth opportunities are provided for everyone.
- All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.