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About the Role
Mercy Haven is opening Long Island's first Medical Respite Program in Bay Shore, a 10-bed facility providing short-term recuperative care for individuals experiencing homelessness or unstable housing who are recovering from or preparing for surgery. This role offers an opportunity to help people heal with dignity in a safe, supportive environment.
Responsibilities
- Oversee all daily operations of the Medical Respite Program, including admissions, discharges, census management, and service delivery coordination.
- Ensure appropriate program flow and bed utilization by coordinating referrals, admissions decisions, and discharge timelines.
- Develop and implement operational procedures to support efficient, consistent, and high-quality service delivery.
- Provide direct supervision, guidance, and ongoing support to program staff.
- Support staff in managing complex client situations, including crisis intervention, conflict resolution, and client advocacy.
- Facilitate regular team meetings, case conferences, and supervision sessions.
- Identify training needs and support staff development.
- Collect, analyze, and report program data related to client outcomes, service utilization, and operational performance.
- Monitor key performance indicators such as length of stay, hospital readmission rates, successful discharges to housing, and client satisfaction.
- Use data to inform program improvements, identify trends, and support strategic decision-making.
- Build and maintain strong relationships with hospitals, healthcare systems, shelters, and community-based organizations.
- Serve as the primary point of contact for external partners regarding program operations, admissions, and coordination of care.
- Represent the program in community meetings, provider networks, and collaborative initiatives.
- Adhere to Mercy Haven and DOH policies, procedures and regulations.
- Provide on-call coverage as required.
- Perform other duties as assigned.
Requirements
- Master's degree in social work or a related field plus 1 year of full time relevant experience OR Associate or Bachelor of Science in Nursing (ADN/BSN) with RN license plus 1 year of full-time relevant experience OR Bachelor's degree in any field with significant coursework or experience in human, social, or health services plus 3 years full-time relevant experience, including 1 year in program operations or management. OR Associate degree plus 4 years of full-time relevant experience, including 1 year in program operations or management. OR High school diploma or equivalent plus 5 years of full-time relevant experience, including 1 year in program operations or management.
- Valid Current NYS Driver's License in good standing.
- Knowledge of social determinants of health, community resources, and healthcare systems.
- Experience working with Microsoft Word, familiarity with email applications, comfortable using Electronic Health Records.
- Physical Requirements: Sits, stands, and moves intermittently during work hours, lifts/pushes/pulls 10-20 pounds daily, lifts 50 pounds occasionally, ability to drive.
Skills
- Trauma-informed care
- Harm reduction
- Medical respite best practices
- Crisis intervention
- Conflict resolution
- Client advocacy
- Microsoft Word
- Email applications
- Electronic Health Records
Location
- Bayshore, NY
Work Type
- Full-time
- On-call
Experience Level
- 1 year relevant experience
- 3 years relevant experience
- 4 years relevant experience
- 5 years relevant experience
- 1 year in program operations or management
Education Level
- Master's degree in social work or related field
- Associate or Bachelor of Science in Nursing (ADN/BSN) with RN license
- Bachelor's degree
- Associate degree
- High school diploma or equivalent
Salary/Compensations
- $60,000 per year
Benefits
- Medical
- Company-Paid Dental and Vision Single Coverage
- Health Reimbursement Account (HRA) for medical plan
- Generous Paid Time Off policies, including vacation and sick time
- Agency paid Basic Life Insurance
- Supplemental Employee, Spouse and Child Life Insurance policies
- Long Term Disability (LTD)
- Short Term Disability (STD)
- 403(b) Retirement Savings
- Tuition Reimbursement
- Employee Assistance Program (EAP)
About the Company
- Mercy Haven is proud to open Long Island's first Medical Respite Program this spring in Bay Shore.
- Learn more at mercyhaven.org!
Equal Opportunity
- MERCY HAVEN IS COMMITTED TO A POLICY OF EQUAL EMPLOYMENT OPPORTUNITY AND WILL NOT DISCRIMINATE AGAINST AN APPLICANT OR EMPLOYEE ON THE BASIS OF RACE, RELIGION, GENETIC PREDISPOSITION, CREED, COLOR, NATIONAL ORIGIN, ANCESTRY, SEX, SEXUAL ORIENTATION, AGE, MARITAL STATUS, VETERAN STATUS, DOMESTIC VIOLENCE VICTIM STATUS, DISABILITY OR ANY OTHER PROTECTED CATEGORY UNDER APPLICABLE LAW.