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About the Role

Fastly is searching for a Senior SaaS Operations Engineer to support our in-office and remote Fastlyans. Keeping our IT infrastructure running effectively, securely, and up to date is critical for the day-to-day tasks of every employee. You will have significant experience in supporting a fast-paced, high-growth environment. You are comfortable working as part of a distributed team and will be supporting the operations in our Global offices. You have previous experience as a Systems Administrator, combined with advanced Service Desk capabilities. You are streamlined and detail-oriented while being able to identify broken processes and provide solutions. You are someone who has touched all aspects of a large SaaS environment and can scale along with the company. You're also curious about how AI is changing IT operations and want to help bring tools like Claude, ChatGPT, and Gemini to our employees safely and effectively. On top of your validated history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure. If you enjoy problem-solving and a strong sense of ownership, this position may be for you!

Responsibilities

Lead the design, implementation, and maintenance of complex information systems, ensuring high availability, security, and performance
Proactively identify and mitigate system vulnerabilities and performance bottlenecks
Lead and mentor a team of engineers, providing technical guidance and support
Collaborate with cross-functional teams (e.g., product, security) to deliver solutions that meet business objectives
Administer enterprise AI platforms (Claude, OpenAI, Gemini), including SSO/SCIM, access controls, and license management
Partner with Security and Legal to review AI connectors and integrations using least-privilege and data-governance principles
Build AI-assisted automations that reduce manual IT work and improve the employee experience
Research and recommend new technologies, including emerging AI tools
Maintain documentation for systems and processes, including AI usage guidelines
Provide expert-level troubleshooting for critical system issues and help shape engineering best practices

Requirements

10+ years in IT support roles, including 5+ years in a senior or lead engineering position
Deep understanding of system architecture, design patterns, and best practices
Proven ability to lead and mentor engineering teams
Strong experience with cloud-based IT environments (Google Workspace, Zoom, Slack, GitHub, Atlassian, etc.), with advanced domain knowledge of Okta
Hands-on experience deploying or administering enterprise AI tools (Claude, OpenAI, or Gemini), including identity integration and data-handling controls
Experience with automation and scripting for system administration
Excellent communication skills, with the ability to convey technical information to technical and non-technical audiences
Ability to align technology with business objectives and make data-driven recommendations

Skills

Infrastructure-as-code (e.g., Terraform, Ansible)
Building with Claude, OpenAI, or Gemini APIs, including agents, MCP servers, or prompt engineering for business workflows
Establishing AI governance practices, such as connector reviews or acceptable-use policies
Okta Certified Professional
Google Cloud Certified Professional Cloud Architect

Location

San Francisco, CA
New York, NY
Denver, CO
Remote, US

Work Type

Hybrid
Remote

Experience Level

Senior
Lead

Salary/Compensations

$132,060.00 - $186,444.00

Benefits

Medical, dental, and vision insurance
Family planning
Mental health support
Employee Assistance Program
Life, Disability, and Accident Insurance
Flexible Vacation policy
Up to 18 days of accrued paid sick leave
401(k) (including company match)
Employee Stock Purchase Program
12 paid local holidays
12 paid company wellness days

About the Company

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.
We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.
We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying. All job applications must be submitted through our official careers site at www.fastly.com/about/careers. We will never request sensitive information, such as your Social Security number, bank account or credit card information during the application process. All official communication will come from an @fastly.com or @recruiting.fastly.com email address.

Equal Opportunity

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at candidateaccommodations@fastly.com or 501-287-4901.
Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.