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About the Role

As a Sales Supervisor, you will play a crucial role in delivering an exceptional client experience while leading and inspiring your team to achieve excellence. You will build strong, lasting relationships with clients, setting the standard for personalized, authentic service. Your passion for fashion and customer care will be evident as you assist with styling clients and guiding them through a seamless, memorable shopping experience.

Responsibilities

Support the sales team by leading with passion and setting high standards for clienteling and exceptional customer service.
Coach and mentor sales associates to enhance their selling skills, product knowledge, and customer engagement techniques.
Act as a go-to leader in the absence of store management, ensuring smooth and efficient daily operations.
Assist in building strong, lasting client relationships, fostering customer loyalty and encouraging repeat business.
Ensure the team consistently delivers personalized service while maintaining brand standards in selling techniques, styling expertise, and overall client engagement.
Help drive store performance by supporting sales initiatives and motivating the team to meet and exceed sales goals and key performance indicators (KPIs).
Provide feedback and guidance to ensure individual and team sales targets are achieved.
Support back-of-house operations and day-to-day processes to ensure the store runs efficiently and effectively.
Assist with inventory management, stock organization, and other operational tasks to enhance the overall store experience.

Requirements

1+ years of prior service experience, preferably in a retail environment.
Some prior supervisory experience in a retail setting.
Passionate about customer service and fashion, with an eye for Parisian chic and luxury retail.
Friendly, outgoing, and a natural communicator who thrives in a team environment.
A problem solver who is adaptable, organized, and detail-oriented.
A social media presence (preferred but not required).
Flexible with scheduling and adaptable to the needs of the business.
Interested in a career path in retail management.
Flexible availability, including evenings, weekends, and holidays, is required.

Skills

Clienteling
Customer service
Selling skills
Product knowledge
Customer engagement
Styling expertise
Sales initiatives
Inventory management
Stock organization

Location

SANDRO Paris, Meatpacking District

Work Type

Full-time

Experience Level

1+ years of prior service experience
Some prior supervisory experience

Salary/Compensations

$23.50—$27 USD

Benefits

Competitive base hourly pay
Individual commission
Sales incentives
50% shopping discount
Seasonal wardrobe offering
Cell phone contribution
Voluntary health plan
401(k)
Paid time off
Holiday pay
Paid parental leave
Pet benefits
Employee Assistance Program (EAP)
MAVEN Family Planning
Product knowledge training
Industry insights
Retail Stylist Program
Mentorship
Professional development support

About the Company

SMCP embodies the essence of Parisian elegance with its renowned brands, Sandro and Maje.
SMCP is committed to accessible luxury, bringing high-fashion designs and sustainability together.
SMCP operates in over 47 countries and is financially stable with a strong senior leadership team.
SMCP's culture thrives on engagement, inclusivity, and corporate social responsibility.
SMCP aims to meet ambitious sustainability goals by 2030.
SMCP collections reflect the dynamic interplay of casual elegance and evening sophistication.
SMCP is a forward-thinking company where innovation and sustainability come together.
SMCP focuses on growth, stability, and prioritizing internal mobility.
SMCP offers a culture that fosters creativity, engagement, and meaningful career opportunities.
SMCP collections from Sandro and Maje blend timeless Parisian style with a contemporary edge.
SMCP is an evolving story where passion, creativity, and sustainability are at the forefront.
SMCP is shaping the future of fashion with a strong foundation of growth, stability, and engagement.