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About the Role

Empire Hospitality, a federal contractor, is seeking a Service Liaison to support MEPS operations. This role focuses on maintaining positive relationships with hotel partners and ensuring exceptional service for guests and applicants by supervising and coordinating services and communicating with key stakeholders.

Responsibilities

Execute the daily operations of MEPS Support Services, ensuring compliance with contract specifications.
Perform applicant check-in/orientation and checkout processes.
Verify lodging and kitchen facilities remain in compliance with contract requirements.
Forecast daily support needs, communicate requirements to relevant stakeholders, and track performance.
Maintain regular communication with military representatives, hotel staff, and transportation providers.
Coordinate with others to resolve issues related to applicant processing.
Resolve issues related to applicant conduct.
Ensure applicants receive and acknowledge briefings/paperwork.
Complete reports as required.
Perform other duties as assigned by the Regional Manager.
Ensure that all safety, quality, and procedure compliance requirements are met.
Maintain a high level of customer satisfaction by ensuring effective and efficient service delivery.

Requirements

Strong customer service skills.
Attention to detail.
Ability to coordinate with others and resolve issues independently.
Extensive experience in customer service.
Strong leadership abilities.
Capability to resolve complex issues efficiently.
Ability to read, interpret, and communicate effectively regarding documents, reports, and correspondence.
Proficient in basic math and able to solve practical problems in a fast-paced environment.
Strong working knowledge of Microsoft Excel, Outlook, and basic internet navigation.
Must be able to obtain and maintain any necessary facilities credentials/authorization.
Climate-controlled indoor environment with occasional exposure to outdoor weather conditions.
Regularly required to use hands, talk, and hear.
Frequently required to walk and sit.
Occasionally required to stand, stoop, kneel, or crouch.

Skills

Customer service
Interpersonal conflict resolution
Problem-solving
Microsoft Excel
Microsoft Outlook
Internet navigation

Location

On-site

Work Type

Full-time

Experience Level

1-3 years customer service experience

Education Level

High school diploma or GED

About the Company

Empire Hospitality is a federal contractor in the hospitality industry.

Equal Opportunity

Empire Hospitality is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition (including genetic characteristics or information), veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.