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About the Role
As ABC's Residential and Commercial Water Quality Apprentice, you will deliver excellence in customer service while learning to sell, install, repair, and maintain water treatment and filtration systems. Employees are expected to listen to customer concerns, suggest proper treatments, and maintain professional behavior and respect for customer property at all times.
Responsibilities
- Learn and understand all applicable federal, state, and local codes and apply them.
- Accurately diagnose water quality issues, recommend repair/installation/replacement options, and complete authorized service repairs.
- Understand the systems and processes involved in water treatment and equipment installation.
- Quote jobs using a flat rate price book, collect payment, and submit required paperwork.
- Perform general skills such as soldering, pipe-threading, solvent welding, using pro-press tools, diagnosing and repairing mechanical issues with water treatment equipment, water leak detection and repair, performing basic water quality tests, and changing drinking water filters.
- Review invoices and explain completed work to customers, communicating any issues or concerns.
- Communicate effectively with supervisors, dispatchers, CSRs, and customers.
- Assist in training assigned helpers.
- Maintain company-specified tools, equipment, and inventory.
- Attend mandatory department meetings and training.
- Acquire and maintain necessary licenses or certifications and complete required continuing education.
- Exhibit professional conduct at all times.
- Identify and report any damage to customer’s property immediately.
- Clean and clear the work area after job completion.
- Maintain and use required personal protective equipment.
- Follow all safety protocols, processes, regulations, best trade practices, common sense, and company policies.
- Wear company uniform at all times and maintain a well-groomed appearance.
- Perform other duties as assigned.
Requirements
- Must hold a valid driver's license with an issue date of at least five years prior to the date of application.
- Maintain a clean driving record.
- Excellent communication & customer service skills.
- High proficiency with emailing, instant messaging, and use of various electronic devices and applications.
- Ability to prioritize workload, work under pressure, and demonstrate patience.
- Dependable and self-motivated with a desire to work year-round.
- Commitment to ABC’s Core Behaviors.
- Ability to safely operate a vehicle, enter and exit a car or truck.
- Ability to walk for long periods in extreme temperatures.
- Able to climb in attics, under houses, and in crawlspaces.
- Able to lift 75 lbs. or more.
- Repetitive lifting, twisting, bending, pulling, pushing, and digging may be required.
- Handles power tools, drills, saws, etc.
- Wear respirator in accordance with OSHA requirements.
- Must report all injuries at the time of incident.
- Candidates must have a minimum of five consecutive (current and most recent) years of verifiable good driving history.
- Any DWI/DUI within the past four years may impact eligibility for employment.
Skills
- Customer service
- Communication
- Emailing
- Instant messaging
- Electronic device usage
- Application usage
- Prioritization
- Working under pressure
- Patience
- Problem-solving
- Self-motivation
- Soldering
- Pipe-threading
- Solvent welding
- Pro-press tools and fittings
- Mechanical issue diagnosis
- Water leak detection
- Water quality testing
- Filter replacement
Location
- Austin
Work Type
- Full time
- Hourly
Experience Level
- Apprentice
Salary/Compensations
- $16 - $18 an hour
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) with company matching
- Paid vacation
- Sick leave
- Profit-Sharing Plan
- Lead Now Program
- Company clubs
- Outings
- Paid training and development
- Tuition reimbursement
- Educational scholarships
- Volunteer Engagement Program with approved Volunteer Time Off (VTO)
- Wellness program
- Gym membership
- Company vehicle with gas card
About the Company
- ABC Home & Commercial Services is a family-owned business with 75 years of history and over 1,000 employees serving multiple cities in Central and South Texas.
- The company is dedicated to service, excellence, fulfilling commitments, serving others, and supporting families.
Equal Opportunity
- ABC is an Equal Opportunity Employer.
- As an equal opportunity employer, we are committed to respecting the religious beliefs and practices of all individuals. We will consider reasonable accommodation requests from applicants and employees who require adjustments to their work schedules or practices due to sincerely held religious beliefs, provided such accommodations do not create an undue hardship on the company’s operations.