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About the Role
Join a fast-paced technology support environment within a major financial institution, supporting front-office trading operations where system availability, speed, and accuracy are critical. This team partners closely with infrastructure, application, networking, and business stakeholders to keep trading platforms, market data tools, hardware, and connectivity running smoothly in a highly time-sensitive environment.
Responsibilities
- Provide real-time technical support to traders and front-office users across trading systems, desktop hardware, market data platforms, and application issues.
- Troubleshoot and resolve incidents involving trading platforms, Bloomberg, Reuters, ICE, network connectivity, Windows/Linux environments, and related infrastructure.
- Monitor the health and performance of trading systems and escalate urgent issues to the appropriate application, infrastructure, or networking teams.
- Support a low-downtime trading floor environment where quick diagnosis, clear communication, and disciplined follow-through are essential.
- Document recurring issues, create support guides, and contribute to knowledge base materials that improve long-term operational efficiency.
- Help maintain operational and regulatory standards by following escalation, documentation, and support procedures.
Requirements
- 10+ years of experience in trade floor support, front-office technology support, trading systems support, or a similarly high-pressure technical environment.
- Strong experience supporting financial systems, trading platforms, market data feeds, and front-office users.
- Hands-on familiarity with market data applications such as Bloomberg, Reuters, ICE, or similar platforms.
- Working knowledge of Windows, Linux, scripting, desktop hardware, and basic networking concepts.
- Ability to troubleshoot hardware, application, connectivity, and platform issues quickly in a time-sensitive environment.
- Strong communication skills with the ability to support demanding business users professionally and calmly.
- Proven ability to multitask, prioritize urgent issues, escalate effectively, and operate in a fast-paced trading floor setting.
Skills
- Trading platforms
- Bloomberg
- Reuters
- ICE
- Network connectivity
- Windows
- Linux
- Scripting
- Desktop hardware
- Networking concepts
- Market data applications
Location
- New York, NY
Work Type
- Onsite
Experience Level
- 10+ years
About the Company
- This role is with a major financial institution.