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About the Role

The Leading Hotels of the World is seeking a Digital Experience Manager, Intermediary Solutions to support the definition and delivery of digital capabilities for travel advisors, loyalty, servicing, and digital compliance. This role leads the analysis, documentation, and management of business requirements throughout the digital delivery lifecycle, partnering with business stakeholders and working closely with Solution Leads to support the development of business-aligned technical solutions. The role also manages business backlog priorities, leads User Acceptance Testing (UAT) and stakeholder validation, supports the governance of digital compliance capabilities, and identifies opportunities for continuous improvement.

Responsibilities

Lead the elicitation, analysis, documentation, and ongoing management of business requirements for assigned digital capabilities.
Partner with business stakeholders to understand business needs, processes, and priorities.
Translate business needs into clear requirements, business process documentation, functional specifications, user stories, and acceptance criteria.
Maintain business requirements throughout the delivery lifecycle to support continued alignment with defined business needs.
Manage and prioritize business needs within the backlog for assigned digital capabilities.
Develop and refine user stories and acceptance criteria to support solution delivery.
Partner with Solution Leads to translate business requirements into technical solutions.
Represent documented business requirements throughout delivery and support alignment between business and technology teams.
Validate delivered capabilities against documented business requirements and acceptance criteria.
Govern digital compliance capabilities, including privacy, consent, cookie, and preference management.
Define and maintain business requirements related to assigned digital compliance capabilities.
Support the implementation and ongoing enhancement of digital compliance capabilities.
Validate that delivered capabilities meet defined business and compliance requirements.
Lead User Acceptance Testing (UAT) and business validation activities for assigned digital capabilities.
Coordinate stakeholder participation and acceptance of delivered capabilities.
Validate delivered functionality against documented business requirements and acceptance criteria.
Support release readiness and confirm business and compliance requirements prior to production deployment.
Monitor business performance for assigned digital capabilities.
Identify opportunities to enhance digital capabilities and support business processes.
Translate identified enhancement opportunities into business requirements and backlog priorities.
Partner across business and technology teams to support ongoing digital experience optimization.

Requirements

5–8 years of experience in digital business analysis, digital product delivery, digital experience management, business systems analysis, or a related discipline.
Strong experience translating business needs into clear requirements, business processes, user stories, and acceptance criteria.
Experience managing and prioritizing business requirements and backlogs within an Agile environment.
Experience partnering across business and technology teams to support the delivery of digital solutions.
Experience leading User Acceptance Testing (UAT), business validation, and stakeholder acceptance activities.
Experience supporting digital privacy, consent, cookie, and preference management capabilities.
Strong analytical and problem-solving skills, with the ability to manage multiple priorities.
Strong written and verbal communication, stakeholder management, and cross-functional collaboration skills.
Commitment to continuous improvement and digital experience optimization.

Skills

Digital business analysis
Digital product delivery
Digital experience management
Business systems analysis
Agile environment
User Acceptance Testing (UAT)
Business validation
Stakeholder acceptance
Digital privacy
Consent management
Cookie management
Preference management
Analytical skills
Problem-solving skills
Written communication
Verbal communication
Stakeholder management
Cross-functional collaboration

Location

New York City

Work Type

Full-time
Hybrid

Experience Level

5-8 years

Salary/Compensations

$100,000 - $120,000
Target Annual Incentive bonus: 10%

Benefits

22 days of Paid Time Off (PTO)
11 paid holidays, including birthdays as a floating holiday
Medical coverage available within the first month
Health Savings Account (HSA) with Company contribution
401(k) company match up to 4% of salary
Up to $500 for home office setup credit
Up to $500 travel credit
Unlimited access to financial advisors
Collaborative and inclusive work environment

About the Company

Comprised of more than 400 hotels in over 80 countries, LHW is the largest collection of independent luxury hotels.
Founded in 1928 by 38 independent hoteliers.
Carefully curated distinctive hotels, resorts, inns, chalets, villas, and safari camps.
The LHW community is filled of exceptional individuals, united by a passion for the surprising discoveries and details that come with every experience.
LHW’s collection covers the globe and promises a broad range of destinations and uncommon experiences, enhanced by LHW’s tiered guest loyalty program Leaders Club.
For more information visit: www.lhw.com, Facebook at @LeadingHotels, Twitter at @LeadingHotels and Instagram @leadinghotelsoftheworld

Equal Opportunity

LHW is an equal opportunity employer.
LHW does not discriminate on the basis of religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information or any other applicable legally protected category.