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About the Role
Serve as a dynamic and engaging representative of ROM, sparking curiosity and conversation about our exhibitions, programs, and collections with diverse audiences. Use your storytelling skills to deliver memorable, high-impact experiences both onsite at the Museum and offsite at festivals, community events, and activations. Lead guided experiences such as 1-hour scripted private tours and scavenger hunts that entertain, inform, and connect visitors of all ages to art, culture, and nature. Bring a creative, expressive approach to audience engagement, whether you're introducing visitors to a rare object or animating a pop-up booth with enthusiasm and flair. Set up and take down promotional displays and activity stations, ensuring each activation reflects ROM’s high standards of presentation and visitor experience. Support administrative tasks and contribute to the success of promotional campaigns through data collection, visitor feedback, and collaboration with the broader Marketing team.
Responsibilities
- Serve as a dynamic and engaging representative of ROM, sparking curiosity and conversation about our exhibitions, programs, and collections with diverse audiences.
- Use storytelling skills to deliver memorable, high-impact experiences onsite and offsite.
- Lead guided experiences such as 1-hour scripted private tours and scavenger hunts.
- Engage audiences creatively and expressively.
- Set up and take down promotional displays and activity stations.
- Support administrative tasks and contribute to promotional campaigns through data collection and visitor feedback.
- Collaborate with the broader Marketing team.
Requirements
- Completion of some post-secondary education (less than 2 years) in marketing, education, museum studies, or a related field.
- 1–2 years of experience as a Brand Ambassador or Field Representative, especially in roles interacting with children or adults.
- Demonstrated experience delivering guided tours.
- Physically capable of lifting up to 15 kg and working on your feet for extended periods.
- Ontario Driver’s License is an asset.
- International applicants with equivalent experience are encouraged to apply.
- All candidates receiving a verbal job offer will be subject to a background check.
Skills
- Storytelling
- Public speaking
- Presentation skills
- Bilingualism in French and English is strongly preferred.
- Interpersonal skills
- Communication skills
- Customer service skills
- Problem-solving abilities
- Ability to work independently or in a team
Location
- Toronto, ON
Work Type
- Part-time permanent
- Onsite
Experience Level
- 1-2 years
Education Level
- Some post-secondary education (less than 2 years)
Salary/Compensations
- $26.60 – $30.41 hourly rate
Benefits
- Free ROM membership for permanent full-time and part-time staff
- Discounts to over 200 attractions through Attractions Ontario
About the Company
- Opened in 1914, the Royal Ontario Museum (ROM) is Canada's most-visited museum, welcoming over 1.3 million visitors annually and ranking among the top 10 cultural institutions in North America.
- ROM is dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement.
- As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces.
- ROM is committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.
- ROM champions inclusive community programs and connections through diverse experiences.
- ROM promotes a positive workplace with collaborative, supportive teams that encourage creativity and innovation.
- ROM is committed to education, partnering with universities and providing student resources, underscoring its dedication to research and accessibility.
Equal Opportunity
- At ROM, we embrace diversity in our exhibits, communities, and teams.
- We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas.
- We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.
- We welcome and accommodate candidates with disabilities throughout the selection process.