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About the Role

This role supports rigorous quality assurance, testing, and readiness activities across pension administration operations, ensuring tools, systems, and processes meet defined standards before deployment. It involves conducting detailed assessments, analyzing defects, and supporting the smooth rollout of new systems, processes, and enhancements. This is a fixed-term position ending December 3, 2027.

Responsibilities

Conduct User Acceptance Testing (UAT), including developing test matrices, defining test scenarios, executing test cases, and analyzing test results.
Collaborate with IT to investigate, validate, resolve, and re-test system defects.
Identify, document, and analyze issues related to system processes and functionality.
Support process improvements and facilitate change across pension administration teams.
Provide ongoing operational support related to system updates, process changes, and new functionalities.
Lead or support training activities for system or process changes.
Collaborate with cross-functional teams, including Member Services, Employer Services, and IT, to strengthen quality assurance and operational readiness.
Conduct quality inspections on pension processes to identify gaps, root causes, risks, and ensure alignment with plan rules, legislation, and compliance obligations.

Requirements

College diploma or university degree with three (3) plus years of experience in MEPP, public-sector pension administration, or pension outsourcing.
Experience with pension administration processes, plan texts, legislation, and system operations.
Hands-on experience in testing, documenting system changes, quality reviews, and defect analysis.
Strong analytical, problem-solving, and mathematical skills with high attention to detail.
Ability to collect, synthesize, analyze, and interpret data to form sound conclusions.
Clear written and verbal communication skills, able to explain technical concepts to non-technical stakeholders.
Excellent judgment, time management, and ability to perform under tight deadlines.
Collaborative mindset with the ability to build strong working relationships.

Skills

Microsoft Excel proficiency
SQL or Power BI experience (asset)
PPAC, CEBS, CBP, PMP, Six Sigma, or Agile certifications (assets)

Location

Remote

Work Type

Fixed-term

Experience Level

3+ years

Education Level

College diploma or university degree

Salary/Compensations

$81,700 - $96,000

Benefits

Competitive compensation
Exceptional benefits
Opportunities to learn and master skills
Total Rewards program for physical, mental, and financial wellness
Flexible work arrangements
Comprehensive benefits
Wellness incentives
Defined benefit pension plan

About the Company

CAAT is passionate about its work, fostering a cultural spark through collaboration and growth.
It is one of the fastest-growing pensions in the country, challenging the status quo and making a real impact.
The company is driven by core values and a shared purpose to champion better retirement security.
CAAT has a can-do culture where everyone contributes to bringing the vision to life.
The company believes innovation, passion, and purpose create a great work environment.
CAAT is proud of its people and their impact as catalysts for change.
The company is committed to attracting and retaining talent by offering competitive compensation, exceptional benefits, and an environment for growth.
CAAT is recognized as one of ‘Canada’s Most Admired Corporate Cultures’, ‘Greater Toronto’s Top Employers’, and ‘Best Places to Work’.
Working at CAAT means contributing to Canadians' retirement security and helping organizations achieve more.
The company's vision is to provide an environment where employees can bring their authentic selves to work.

Equal Opportunity

CAAT Pension Plan is an equal opportunity employer.
Accommodations will be provided under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code.
Hiring processes will be modified to remove barriers for individuals with disabilities upon request.
Applicants requiring accommodation during the application process should contact hr@caatpension.ca or call Human Resources at 416-673-9000.