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About the Role
The Benefits Manager is responsible for the design, implementation, and delivery of HOOPP’s wellness program, disability management, and workplace accommodation cases. This role also supports the Associate Director in the ongoing design, implementation, and evaluation of HOOPP’s benefits program, ensuring a seamless employee experience and alignment with HOOPP’s Total Rewards philosophy. The Manager continuously evolves HOOPP’s market-competitive and inclusive programs using data-driven insights, ensuring effective program administration, service excellence, and compliance.
Responsibilities
- Drive the design and delivery of HOOPP's holistic wellness strategy, promoting employee wellbeing, psychological safety, and alignment with EDI objectives.
- Conduct data-driven program reviews to assess effectiveness, competitiveness, and cost efficiency.
- Identify and implement opportunities to enhance the wellness program, service delivery, and employee experience.
- Enhance HOOPP’s reputation as an employer of choice by fostering external partnerships and participating in industry networks.
- Manage and evaluate relationships with third-party vendors, ensuring service quality, cost-effectiveness, and positive employee experience.
- Partner with Communications to deliver clear, engaging internal and external program communications.
- Analyze benefits data to identify employee health trends and shape evidence-based programs.
- Manage disability claims, ensuring consistent, fair, and effective case management while maintaining confidentiality, compliance, and a compassionate employee experience.
- Collaborate with HRBPs, leaders, Employee Relations, and third-party vendors to navigate complex cases.
- Manage medical accommodation requests, partnering with HOOPP’s corporate physician to develop and implement plans.
- Provide guidance and advisory support to HR Business Partners and people leaders on disability and accommodation practices.
- Review data and trends to inform continuous program improvement.
- Partner with the Associate Director, Benefits, to design, renew, and evaluate HOOPP’s Canadian and UK benefits programs.
- Provide analytical and operational support during annual renewals, vendor reviews, and budget planning processes.
- Collaborate with the Associate Director to assess benefits utilization, monitor vendor performance, and identify opportunities for improvement.
- Support the coordination and delivery of benefits communications.
- Stay current with best practices and actively participate in external professional networks.
- Champion a positive, engaged, and high-performing work environment that promotes collaboration, innovation and shared accountability.
- Communicate goals clearly, share knowledge and accountability, and uphold high professional standards.
- Promote a service-oriented mindset in all stakeholder interactions.
- Champion continuous improvement in processes, systems, and employee experience.
- Collaborate across HR and the broader organization to ensure integrated delivery of benefits, wellness, and leave programs.
- Provide mentorship, guidance, and subject matter expertise to the Senior Specialist, Benefits, as needed.
- Leverage data insights to develop and maintain an evidence-based benefits program.
Requirements
- University degree and/or college diploma, or an equivalent combination of education and experience.
- 5-7 years of progressive experience in wellness and benefits, including program design, implementation, and management informed by data insights.
- 5-7 years of direct experience managing disability and medical accommodation cases in a complex organizational environment.
- Proven ability to handle sensitive information with confidentiality and professionalism.
- Exceptional communication, collaboration, and relationship-building skills, with the ability to influence and partner effectively across all levels of the organization.
- Demonstrates a strong commitment to teamwork and actively contributes as an engaged, trusted, and integrated member of both the Benefits team and broader HR function.
- Demonstrated ability to take initiative and work independently with minimal supervision.
- Strong analytical, planning, and proactive problem-solving abilities with a focus on delivering results.
- Relationship-focused, with a track record of providing thoughtful advisory support.
Skills
- Wellness program design and delivery
- Disability management
- Workplace accommodation
- Benefits program design, implementation, and evaluation
- Data-driven insights
- Program administration
- Service excellence
- Vendor management
- HR collaboration
- Communication
- Collaboration
- Relationship-building
- Influence
- Teamwork
- Initiative
- Independent work
- Analytical skills
- Planning
- Problem-solving
- Advisory support
Location
- Ontario
Work Type
- Full-time
Experience Level
- 5-7 years
Education Level
- University degree and/or college diploma
- Certified Employee Benefits Specialist (CEBS) designation is an asset
Salary/Compensations
- $86,000 - $131,000 CAD
Benefits
- High-performance, people-focused culture
- Commitment to equity, diversity, and inclusion
- Learning and development initiatives (workshops, Speaker Series, LinkedIn Learning)
- Membership in HOOPP’s world class defined benefit pension plan
- Competitive, 100% company-paid extended health and dental benefits for permanent employees
- Coverage supporting diversity and mental health (gender affirmation, fertility, drug treatment, psychological support $2,500/year)
- Parental leave top-up
- Health spending account
- Optional post-retirement health and dental benefits subsidized at 50%
- Yoga classes
- Meditation workshops
- Nutritional consultations
- Wellness seminars
About the Company
- HOOPP is committed to making a difference and helping take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers.
Equal Opportunity
- Our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves.