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About the Role
The Case Manager supports the Family Development Coach in the smooth and effective functioning of the Adult Education program, focusing on enrollment, recruitment, and program operations. This role involves providing supportive services and tracking students' educational goals.
Responsibilities
- Assist Family Development Coach with registration and enrollment.
- Complete Individual Service Plans (ISPs) with students to outline educational goals and support services.
- Support participants with translation services and provide digital technical assistance.
- Conduct daily case management, weekly surveys, monthly interactions, and participant exit interviews.
- Enter data of all interactions into funder Participant Tracking System (PTS) and internal tracking systems.
- Work with instructors and FDC to ensure participants meet contextualized literacy goals.
- Monitor program participants’ academic progress.
- Ensure students are attending the program.
- Provide supportive services and referrals for education, health, legal, family counseling, housing, and other needs.
- Update and maintain the program’s Referral Resource Guide.
- Establish community connections to enhance referral services.
- Provide career development and job search counseling in individual and group settings.
- Register participants in the Department of Labor JobZone website.
- Assist students in creating resumes and general cover letters.
- Promote and enroll participants in High School Equivalency, College, and/or alternative educational pathways.
- Schedule guest speakers from different career and education fields.
- Provide overall support and assistance to the program.
- Attend all funder-required professional development trainings.
- Attend Adult Education Program Improvement Committee meetings.
- Complete tasks as deemed necessary by Program Director and Family Development Coach.
- Transition to a comparable position within the Education Division during July and August, contingent on funding availability.
Requirements
- Excellent interpersonal, communication, and writing skills.
- Detail-oriented, organized, and able to multi-task.
- Proficiency in MS Office Suite.
- Bilingual (English and Spanish) required.
- Working knowledge of career counseling and/or adult education preferred.
- Willing to go above and beyond program mandates for the benefit of the student.
- Associate's degree in human services or a related field and 2 years of relevant experience; OR High School diploma (or equivalent) and at least 3 years of relevant experience required.
Skills
- Interpersonal skills
- Communication skills
- Writing skills
- Detail-oriented
- Organization
- Multi-tasking
- MS Office Suite proficiency
- Bilingual (English and Spanish)
- Career counseling
- Adult education
- Translation services
- Digital technical assistance
- Case management
- Data entry
- Resume and cover letter creation
- Job search counseling
- Referral services
Location
- 1474 GATES AVENUE - BROOKLYN, NY
Work Type
- Full Time
Experience Level
- 2 years of relevant experience with an Associate's degree
- 3 years of relevant experience with a High School diploma
Education Level
- High School
- Associate's degree in human services or a related field
Salary/Compensations
- $49438.00 - $49438.00
About the Company
- RiseBoro is committed to providing equal employment opportunity to all employees and applicants.
Equal Opportunity
- No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law.
- This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination.
- RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.