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About the Role

This is a key position responsible for selling new service contracts and products to current and new accounts within the US and ROW. You will collaborate closely with the Customer Care team, Service Managers, and Sales Representatives to support proactive customer engagement.

Responsibilities

Quote new contract and product sales for new and existing customers.
Generate leads through verbal and email communication.
Report monthly on bookings, quoting renewals, and potential new opportunities.
Ensure customer satisfaction through timely and accurate responses.
Maintain CRM and Syspro records for all customer interactions, quotes, and contract sales.
Communicate internally with Service & Customer support to ensure customer satisfaction.
Provide accurate sales forecasts weekly.
Utilize CRM tools to research accounts and identify new business opportunities.
Define and report KPIs to measure initiative success, such as renewal rates.
Partner with company stakeholders to improve the sales process.
Support strategic initiatives for Service Sales development.
Participate in team Kaizens to improve processes and identify new sales opportunities.
Collaborate with Customer Service and Delivery – Operations to implement new outbound Service initiatives.
Visit key customers for significant quotation values 1-2 times per year.

Requirements

Previous sales and quoting experience.
Excellent computer and communication skills (on and off camera).
Willingness to attend training courses and watch product videos.
Ability to identify prospective customers, generate leads, and convert them.
Contact new and existing customers to discuss needs.
Emphasize product features and how they solve customer problems.
Answer product-related questions.
Collaborate with colleagues across different sectors.
Maintain contact lists and follow up with customers to nurture relationships.
Possess technical and communication sales skills.
Proven experience in customer service communication and relationship building.
Experience with relevant software applications.
Basic sales mathematical skills.
Excellent written and verbal communication skills.
Strong organization and planning abilities.
Proficiency in problem analysis and problem-solving.
Effective information management.
Ability to acquire and maintain knowledge of internal business areas and products.
Develop and maintain relationships with Service Sales colleagues, Technical Service members, and the Customer Care Team.
Develop and maintain relationships with internal networks (Sales, Marketing, Technical Services, and Business Unit).
Demonstrate persuasiveness, adaptability, innovation, judgment, and decision-making skills.
Work in compliance with divisional health, safety, and environmental procedures.
Refrain from removing or altering safety devices unless hazardous energies are controlled.
Report unsafe conditions or acts.
Report defective equipment or protective devices.
Ensure required protective equipment is used for assigned tasks.
Attend all required health, safety, and environmental training.
Report accidents/incidents to supervisor.
Assist in investigating accidents/incidents.
Refrain from engaging in unsafe conduct.

Skills

Sales
Quoting
Lead Generation
Communication (Verbal and Written)
Computer Skills
CRM Software
Syspro Software
Sales Forecasting
KPI Reporting
Customer Service
Relationship Building
Technical Sales
Problem Solving
Organization
Planning
Information Management
Persuasiveness
Adaptability
Innovation
Judgment
Decision-making

Location

Remote
Onsite as needed

Work Type

Remote
Hybrid
Full-time

Experience Level

Relevant experience

Education Level

Bachelors Degree or relevant experience

Salary/Compensations

$65,000 - $80,000 plus commission

Benefits

Life Insurance
Health Insurance
Dental Insurance
Vision Insurance
401(K) with company match
Paid Time Off
Paid Holidays
Career Advancement Opportunities
Tuition Assistance

About the Company

SP Industries, Inc. is part of ATS, a $2.2B publicly-traded global enterprise with a 40-year history in automation solutions.
Scientific Products leverages the ATS Business Model (ABM) to train, develop, engage, empower, and energize employees.
The company focuses on people as a core value, making it a great place to build a career.
SP Industries provides innovative and high-quality scientific products that improve people's lives.
Scientific Products is a leading global provider of fill-finish drug manufacturing solutions, research, pilot and production lyophilizers, laboratory equipment and supplies, and specialty glassware.
Scientific Products supports research and production in pharmaceuticals, life science, ophthalmic, environmental testing and monitoring, food and beverage, and more.
The company has a long track record of quality and scientific innovation.
Headquartered in Warminster, Pennsylvania, with production facilities in the USA and Europe.
Offers a worldwide sales and service network, including product training and technical assistance.

Equal Opportunity

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employees have the responsibility to work in a safe manner and report any health, safety, or environmental concerns.