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About the Role

Provide administrative supervision to a team of residential staff, overseeing the functioning of programs and ensuring compliance with agency policies and regulations for individuals with psychiatric disabilities.

Responsibilities

Oversee and supervise all aspects of assigned residential programs and assure appropriate services are delivered.
Ensure adherence to all program guidelines, protocols, policies, procedures, and regulations.
Participate in staff recruitment, hiring, training, and ongoing evaluation.
Provide structured weekly supervision to housing supervisors and ensure adequate staff training and supervision.
Review and approve time off requests, time sheets, and travel expenses within 48 hours.
Review staff schedules bi-weekly and provide oversight of staffing patterns.
Ensure residents receive appropriate restorative, rehabilitative, and tenancy support services.
Oversee medication monitoring procedures and review medication logs monthly.
Monitor occupancy rates and ensure maximum occupancy.
Conduct resident intakes in cooperation with the admissions committee.
Ensure appropriate discharge planning activities occur for all residents.
Participate in the development and implementation of program policies and procedures.
Monitor client records bi-monthly to ensure they are up to date and compliant.
Assist housing supervisors in maintaining collateral contacts and coordinating services.
Oversee sites to ensure a clean, safe, and homelike environment, collaborating with facilities and management.
Act as a liaison with Property Specialists and/or landlords to ensure site maintenance and safety standards.
Provide direction, guidance, and support to staff during business hours.
Be on-call rotationally for after-hours support, crisis situations, and incident reporting.
Ensure timely reporting of all incidents, accidents, and grievances.
Ensure Quality Assurance standards are met or exceeded.
Oversee monthly Medicaid Billing and RTS service delivery.
Oversee program finances, including resident benefits, petty cash, and personal needs allowance.
Assume responsibilities of absent staff, ensuring protocols are followed.
Be on-site at each program at least 3 times per week and as needed.
Identify and implement quality improvement trainings and activities.
Encourage quality improvement processes and provide resources for QI and professional development.
Cultivate a culture of inclusion respecting individual strengths, views, and experiences.
Adhere to all safety protocols and procedures to ensure a safe working environment.
Demonstrate commitment to maintaining a safe work environment by following established safety guidelines.
Other duties as assigned.

Requirements

Two years supervisory experience in a mental health related field.
Knowledge of the needs of the Co-Occurring D/O population.
Minimum of two years of experience in a residential program.
Familiarity with Office of Mental Health regulations strongly preferred.
Ability to cultivate a culture of inclusion for all employees that respects their individual strengths, views and experiences.
Adherence to all safety protocols and procedures to ensure a safe working environment for all employees.
Demonstrate a commitment to maintaining a safe work environment by following established safety guidelines.
Include any relevant knowledge or experience regarding health and safety protocols to ensure a safe work environment for all employees.

Skills

Human services
Mental health
Residential program management
Office of Mental Health regulations
Medication monitoring
Medicaid Billing
RTS service delivery
Program finances
Quality Assurance
Microsoft Teams

Location

On-site

Work Type

Full-time

Experience Level

Two years supervisory experience
Two years of experience in a residential program

Education Level

Bachelor's degree in human services
Master's Degree preferred

Benefits

Medical
Dental
Vision
$0 Deductible Platinum Plus Medical Insurance Plan - 90% Employer Provided Benefit
Flexible Spending Account
403(b) retirement plan
Long Term and Short Term Disability
Legal Plan
Dependent Care Expense Account
Life Insurance/Supplemental Life Insurance
Pet Insurance
HRA
Training programs including a Mentorship program
Eligibility for Federal/Public Student Loan Forgiveness
Career growth and Promotional opportunities
Employee Perks and Discounts to Broadway shows and more
5 Personal Days
10-20 Vacation Days
12 Sick Days
12 Company Paid Holidays-yearly

About the Company

CN Guidance & Counseling Services, inspires and catalyzes recovery for people living with mental health and substance use conditions through innovative and person-centered integrated clinical treatment, counseling, housing, and support services.
Awarded Newsday/Dan papers Top Long Island Work Place 2019-2025, 7 years in a row.
Every job and every team at our agency plays a role in helping other Long Islanders live healthy and fulfilling lives.
Engage your passion and CHOOSE a career & employer where you can use your vital energy to make a difference.

Equal Opportunity

It is the policy of CN Guidance and Counseling Services, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. CN Guidance and Counseling Services, Inc. prohibits any such discrimination or harassment.