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About the Role
The Operations Manager ensures smooth and efficient daily operations across one or more processing centers in the UAE. This role oversees facility operations, inventory, and process optimization while supporting cross-functional teams to meet performance goals. The Operations Manager leads training, resolves operational issues, and ensures readiness for high-volume periods, maintaining seamless execution and strong customer satisfaction across all sites.
Responsibilities
- Responsible for the smooth operation of the processing center across all shifts
- Leads training and meeting sessions for the processing staff
- Works with Property Manager to ensure work around the facility is completed on an appropriate timeline
- Address facility, tech, and space issues with licensees
- Works with Customer Success team members to ensure licensees are ready for big orders/ launches/ spikes in business
- Manages ZenDesk tickets from open to close
- Troubleshoots processing center, kitchen, and facility hardware issues
- Review daily inventories and make orders to replenish inventories when needed
- Performs storage and common area audits
- Reviews and reports KPI metrics to facility management and processing team
- Coaching new and existing shift leads
- Filling in shifts during call-outs, general staffing help
- Reviews financials and supports P&L understanding
Requirements
- 3+ years of experience in operations management, preferably in logistics, fulfillment, or food processing environments
- Strong organizational skills, with experience managing teams across multiple shifts
- Excellent problem-solving skills and ability to troubleshoot facility, inventory, and process issues
- Strong communication skills, both written and verbal
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
- Experience in a multi-site operations environment
- Familiarity with kitchen or food processing operations
- Experience with ZenDesk or other ticketing systems
- Knowledge of UAE labor laws and workplace safety standard
Skills
- Operations management
- Logistics
- Fulfillment
- Food processing
- Team management
- Organizational skills
- Problem-solving
- Troubleshooting
- Communication skills
- Adaptability
- ZenDesk
- UAE labor laws
- Workplace safety standards
Location
- Dubai
Work Type
- Onsite
Experience Level
- 3+ years
Education Level
- Bachelor’s degree in Business Administration, Operations Management, or a related field (preferred)
About the Company
- At Kitchen Park, our mission is centered on enhancing affordability, quality, and convenience for all. By repurposing underutilized properties into smart, fully equipped kitchens, we empower restaurateurs to thrive in the evolving food delivery landscape while delivering better experiences to customers and local communities.
- We offer customized kitchen spaces designed for modern chefs and restaurant owners looking to tap into or scale within the delivery market. Our facilities support the production of virtually all cuisine types and can be tailored in both layout and equipment to meet specific operational needs. As our partners grow, we grow with them—providing flexible solutions that support expansion at every stage.
- Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
- Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
- Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.