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About the Role

The Field Service Technician provides customers with technical support and services, including preventive maintenance, installation, site surveys, and demand/emergency services for digital cinema equipment.

Responsibilities

Performs maintenance on cinema projection equipment, digital signage, sound systems, servers, and power supplies.
Provides demand service for customers, determining and executing a support plan.
Tests electronic assemblies, components, or parts using various equipment like ohmmeters, voltmeters, ammeters, color meters, resistance bridges, oscilloscopes, and automatic or computerized test equipment.
Examines equipment and assemblies for defects, replaces defective components, repairs equipment, and performs field testing.
Resolves firmware and software issues.
Directs investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products.
Records, analyzes, and informs appropriate personnel of production quality, and sales departments of the status and disposition of customer complaints and claims using written and electronic reporting.
Installs electronic or digital equipment and tests it.
Records activities in Field Point daily, including work description, expenses, hours, labor, and travel.
Takes ownership and performs other duties as assigned.

Requirements

Experience with electronics related to the Pro-Av market.
Familiarity with computer and networking concepts and architecture.
Strong attention to detail.
Proficient with MS Office.
Exceptional customer service skills.
A valid, state-issued driver’s license.
Ability to stand, sit, squat, and bend for a period of time.
Excellent communication skills, both verbal and written.
Comfortable working in a high-stress, fast-paced environment with shifting priorities.
Excellent time management, organizational, and analytical skills.
Self-starter who can find and resolve issues as they are identified.
Ability to successfully interface with a wide range of personnel within the organization.

Skills

Digital cinema equipment (preferred)
MS Office
Customer service
Communication (verbal and written)
Time management
Organizational skills
Analytical skills

Location

In and out of market travel up to 70-80%

Work Type

Full-time
Requires travel
Requires ability to work weekends, holidays, and on-call

Experience Level

Experience with electronics related to the Pro-Av market
Experience with digital cinema equipment is preferred

Education Level

Associate's degree (A. A.) or equivalent from two-year college or technical school, or equivalent combination of education and experience.

Benefits

Competitive compensation and benefits
401(k) plan with Employer-Match
Medical Insurance
Dental Insurance
Vision Insurance
Company-Paid Disability Insurance
Flexible Spending Account
Health Savings Account - Up to $1,250/yr Employer Contribution
Accident Plan
Hospital Indemnity Plan
Critical Illness Plan
Company-paid and Voluntary Life Insurance

About the Company

A fun environment that fosters energy, creativity and results.
Highly collaborative and flexible working environment.
High-caliber partnerships and on-going opportunities to work with industry leaders and experts.
We invest in, and use, the latest technologies.
Revolutionizing the future at www.strong-tech.com.

Equal Opportunity

Strong Technical Services, Inc. is an Equal Employment Opportunity employer.
This organization participates in eVerify.