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About the Role

The Senior Field Services Engineering Support Specialist assists customers remotely in the installation and troubleshooting of S&C’s products. This position is for an individual with a technical background and strong analytical skills, preferably someone with field service experience troubleshooting medium voltage equipment. This role requires the ability to troubleshoot customers’ S&C equipment issues utilizing a variety of communication methods: phone, video conferencing, email and Salesforce. The primary function of this role is to support S&C Protection and Automation products from a Tier 3 perspective, representing a level of support that primarily revolves around product application and deep level troubleshooting.

Responsibilities

Provide technical support for escalations from Field Service Engineers and Technicians.
Troubleshoot S&C equipment over the phone/teleconference and via e-mail with customers while documenting updates in Salesforce.
Collaborate with cross-functional teams to identify recurring customer issues and recommend areas for improvement or solutions.
Identify parts for replacement/upgrade and work with sales to attain pricing.
Read and interpret wiring diagrams.
Occasional travel to support field services in troubleshooting and customer issue resolution visits.
Perform product training on and offsite.
Interface with sales, service and customer personnel to resolve customer issues, and to maintain or upgrade installed products.
Process RMAs (Return Material Authorizations) when required.
Understand and comply with all applicable Company policies and rules.

Requirements

Minimum of Electrical/Electronic Engineering Technology Diploma or equivalent.
Ability to read electronic, electrical, wiring, and mechanical drawings and diagrams.
Possess strong communication skills, both written and verbal to clearly present ideas in a variety of forums.
Ability to travel to customer sites for training and support field service team members as necessary.
Good interpersonal and presentation skills to work with team members at all levels across the organization.
Good problem-solving skills.
Eagerness to learn the S&C product ecosystem and continuously improve standards of customer support.

Skills

Field service experience troubleshooting medium voltage equipment
Troubleshooting S&C equipment
Salesforce
Medium voltage protection product knowledge

Location

Hybrid

Work Type

Hybrid (2 days WFH)

Experience Level

4 years of previous experience in similar capacity

Education Level

Electrical/Electronic Engineering Technology Diploma or equivalent
Ontario Association of Certified Engineering Technicians and Technologists (OACETT) certification is an asset

Salary/Compensations

$72710 - $96343.4
Target bonus percentage for this role is 4% of annual base earnings

Benefits

Competitive compensation and performance-based bonus
Generous employer-matched retirement savings plan
Three weeks of paid vacation, plus paid holiday shutdown
100% employer-paid health and wellness benefits, including: Medical, dental, vision, and prescription coverage
Health Care Spending Account (HCSA) & Personal Spending Account (PSA)
Life, AD&D, and disability insurance, with optional enhancement
Summer hours program
Education reimbursement
Seniority recognition
Access to Spark LMS for continuous learning and development
A safe and fun working environment where we celebrate our milestones.

About the Company

As an S&C Electric Canada team member, you’ll work on tasks and projects that have real-world impact. You’ll help transform the grid for resilient and reliable power worldwide.
S&C has a history of more than 70 years of innovation in Canada. We continue this legacy as a trusted, forward-thinking leader in the power industry.
As a team member, you will advance a safer, more reliable, and more resilient electrical grid. Our products help the grid adapt to severe weather and transition to clean energy.
We’re big enough to be a respected industry leader but small enough for you to impact our company directly. Our commitment gives you opportunities to impact on and off the job positively.
With over 70 years of innovation in Canada and a century globally, S&C Electric is a trusted leader in power reliability.
We foster a collaborative, safety-focused environment where achievements are celebrated and growth is encouraged.
In 1909, S&C Electric Company transformed the delivery of safe, reliable electricity with the invention of the Liquid Power Fuse.
Today, as the world faces extreme weather events and the demand for electricity grows, S&C continues to innovate and advance the electrical grid, ensuring reliable and resilient power for homes, communities, and critical infrastructure around the world.
With a diverse, global workforce and core values around integrity, safety, and quality, S&C is a trusted industry leader and top workplace that offers meaningful careers to more than 3,500 team members.
As a people-first organization, S&C is committed to fostering an inclusive and collaborative workplace where team members advance their careers through robust talent-development programs and involved leadership.
S&C’s deeply rooted belief diversity fosters greater creativity, innovation, and success guides the company to advance and sustain a diverse, equitable, and inclusive workplace culture.

Equal Opportunity

S&C Electric Canada Ltd. is an equal-opportunity employer.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, S&C Electric Canada Ltd. will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform S&C Electric Canada Ltd.’s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.