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About the Role

This role focuses on driving business growth across a broader range of online channels beyond the Nespresso official website. The eRetailer team supports the Japanese commercial team in key areas of the eRetailer business, including optimizing the customer experience on eRetailer platforms, setting sales targets, monitoring KPIs, and reporting. It also involves managing the localization and deployment of digital assets for coffee machines and promotional campaigns, ensuring consistent content delivery across digital platforms, and developing media investment strategies for eRetailers to improve conversion rates.

Responsibilities

Optimize the customer experience (user journey) on eRetailer platforms and promote membership registration on Nespresso.com to expand the customer base.
Set sales targets for eRetailers, monitor KPIs, and report on performance.
Promote the localization and deployment of digital assets for coffee machine products and promotional campaigns.
Drive consistent content delivery (content syndication) across various digital platforms, including eRetailers.
Plan and promote media investment strategies for eRetailers aimed at improving conversion rates.
Manage the proper deployment and operation of product content and features on online stores within indirect sales channels, aligning with local campaigns and global product launches.
Collaborate with Nespresso and marketplace operations teams to drive platform feature improvements and new feature development.
Develop and promote business plans to provide industry-leading digital customer experiences for customers interacting with Nespresso products through indirect online channels (e.g., marketplaces), aiming to achieve business objectives and improve conversion rates.

Requirements

University degree or higher.
Native level Japanese proficiency.
Business level English proficiency (including speaking, reading, and writing).
Ability to create presentations and conduct presentations in English.
Ability to understand and appropriately speak in English during meetings (approximately 3 times per week, about 25% of all meetings).
Experience in eRetail operations (experience managing accounts on Amazon and/or Rakuten is welcomed).
Knowledge and understanding of eCommerce business, with a high sensitivity to eCommerce trends in the Japanese market.
Ability to perform duties accurately and responsibly with attention to detail.
Excellent planning and coordination skills.
High adaptability to new knowledge and environments, with the ability to communicate smoothly with diverse internal and external stakeholders.
Emphasis on teamwork and ability to collaborate.
Ability to collaborate with members from diverse backgrounds.
Logical thinking and problem-analysis skills.

Skills

eRetail operations
eCommerce business knowledge
Japanese market eCommerce trends
Planning
Coordination
Adaptability
Communication
Teamwork
Collaboration
Logical thinking
Problem analysis
P&L management
Pricing strategy
Sales management
Product portfolio management
Demand forecasting
Supply planning
PowerPoint presentation creation in English
Data analysis
Statistical analysis
Microsoft Excel (Intermediate to Advanced)
Dashboard creation using Google Looker Studio or Microsoft Power BI
Google Analytics certification
Localization of digital assets for eCommerce platforms and promotional campaigns
Negotiation and business discussion with retail partners
Omnichannel business knowledge
CRM knowledge
Email marketing knowledge
SEO
Search Ads ROAS optimization
Project management
Time management

Location

Gotanda Headquarters, Tokyo, Japan

Work Type

Full-time
Hybrid work model (combination of office and remote work)
3 days per week in office

Experience Level

Experience in eRetail operations
Experience managing accounts on Amazon and/or Rakuten is welcomed
Experience in P&L management, pricing strategy, sales management
Experience in product portfolio management
Experience in demand forecasting and supply planning
Experience in data analysis including statistical analysis
Experience in dashboard creation using Google Looker Studio or Microsoft Power BI
Experience in negotiation and business discussion with retail partners
Experience in project management

Education Level

University degree or higher

Salary/Compensations

Approximately 6,000,000 JPY to 9,200,000 JPY

Benefits

Retirement plan
Defined contribution pension plan
Deferred annuity insurance
Property accumulation savings plan
Employee stock ownership plan
Childcare leave
Family care leave

About the Company

Nestlé Nespresso S.A.