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About the Role
EMN is seeking a resourceful and motivated Patient Education Associate to support patient adoption of EMN’s products, assist physician practices in providing EMN’s products to their patients, and drive patient communication and product promotion. You will develop and execute patient education strategies, collect and interpret customer feedback, identify market trends, and provide administrative support.
Responsibilities
- Drive adoption of EMN products through direct communication with patients and by helping guide and support the patient education function.
- Answer nutrition-related questions and assist patients with their orders by responding to calls and emails.
- Collaborate with the Customer Experience Manager, Sales & Marketing and Chief Commercial Officer to identify programs and initiatives to build brand recognition, support sales growth, and lead a new standard of care.
- Provide administrative support, including updating patient and clinician communication materials and coordinating business development activities like conferences, webinars, and education symposiums.
Requirements
- 1+ years of experience in a customer-facing role or capacity.
- Enrolled in an undergraduate program in nutrition, kinesiology, or a science-related field, or enrolled in an undergraduate program in business.
- Patient communication experience is preferred.
- Sales experience, preferably in healthcare, is preferred.
Skills
- Strong communication skills, including cross-departmental collaboration.
- Strong organizational skills with the ability to handle multiple priorities in a fast-paced start-up environment.
- Ability to adapt to changing business needs.
- Ability to create systems and processes.
- Ability to work independently or in a team with high self-motivation and attention to detail.
- Proficient in Microsoft Office suite (Outlook, PowerPoint, Excel).
Location
- Toronto, Ontario, Canada
Work Type
- Full-time
Experience Level
- Entry Level
Education Level
- Undergraduate program enrollment
About the Company
- Enhanced Medical Nutrition (EMN) is a transformative food-as-medicine company developing medical food products to help patients prepare better and recover faster from surgery.
- EMN’s products are used by over 175 surgeons at leading institutions worldwide.
- EMN has launched an innovative, patient-centric nutrition program to improve clinical outcomes and plans to scale it across North America.
- EMN is a venture-backed company led by experienced entrepreneurs, medical professionals, and brand builders.
Equal Opportunity
- EMN is committed to promoting and supporting diversity, equity, and inclusion (DEI) within our sector and workplace.
- Workplace diversity, equity, and inclusivity result in a more robust team culture, improve organizational effectiveness, and enable us to serve our customers and community better.
- EMN is committed to improving the representation of all ages, ethnicities, races, cultures, abilities, gender identities, sexual orientations, and socioeconomic statuses, including those with intersecting identities.
- EMN strives to create a well-defined team culture that values and respects all identities.
- EMN believes that a strong and diverse team includes various life experiences, education, hobbies, interests, skills, work, and communication styles.
- EMN firmly believes that a diverse team that includes the contributions and perspectives of individuals allows us to live by our values.