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About the Role
The Domestic Operations Agent is responsible for coordinating and executing day-to-day domestic freight forwarding operations. This role acts as a key point of contact between customers, carriers, and internal teams, ensuring shipments move accurately and on schedule while maintaining compliance with company standard operating procedures.
Responsibilities
- Manage domestic freight forwarding operations end-to-end, including alerting, routing via internet-based tools, and maintaining accurate records in transportation management software.
- Price domestic air, ground, LTL, and FTL shipments competitively and accurately based on customer requirements and market conditions.
- Process and handle shipments with meticulous attention to detail, following standard operating procedures at every step.
- Support freight movement for a diverse base of U.S.-based customers, servicing as a reliable operational resource.
- Proactively monitor shipments for potential or existing service failures and escalate issues to management clearly and in a timely manner.
- Conduct shipment follow-up with agents to confirm piece counts, weights, and dimensions, updating transportation software accordingly.
- Negotiate assertively with carriers and partners to secure favorable rates and spot quotes.
- Review and audit vendor charges for accuracy and legitimacy prior to approval.
- Additional duties as required.
Requirements
- 3+ years of experience in a relevant, fast-paced operations environment.
- Minimum 3 years of freight forwarding-specific experience.
- Strong problem-solving skills with the ability to perform effectively under pressure and tight deadlines.
- Exceptional attention to detail and strong organizational skills.
- Proven ability to manage competing priorities and proactively address issues as they arise.
- Ability to follow established SOPs while contributing ideas for process improvement.
Skills
- Proficiency in Microsoft Office (Outlook, Excel, Word).
- Experience with transportation tracking and management software.
Location
- Woodbury, NY
Work Type
- Full Time
- On-site
Experience Level
- Experienced
Education Level
- High School
Salary/Compensations
- $25.00 - $31.00 per hour
Benefits
- Medical, Prescription Drug, Dental and Vision coverage for you and your dependents
- Health Savings Account + Employer Contributions
- Flexible Spending Account options for Medical and/or Dependent Care
- Company provided Life Insurance, Short-term and Long-term Disability Insurance
- 401(k) Retirement Savings Plan + Employer Match
- Paid Time Off for Vacation, Sick, and Company Observed Holidays
About the Company
- At Radiant, we’re the network that delivers. For our customers, that means expertise, responsiveness and solutions they can count on. For our people, it means an environment where you can take ownership, solve problems and make an impact. Radiant Global Logistics is a wholly owned subsidiary of Radiant Logistics, Inc. (NYSE American: RLGT) is a publicly traded third-party logistics company providing technology-enabled freight forwarding, truck and rail brokerage, and value-added logistics solutions, including warehousing, customs brokerage, order fulfillment and inventory management. Through our network of Radiant and agent-owned offices, we combine the reach and resources of a global logistics company with teams that know their customers, their markets and each other. Join Radiant and you’ll find opportunities to grow, the trust to solve real problems, and a team where what you bring to the table matters.
Equal Opportunity
- Radiant is proud to be an Equal Opportunity Employer. We are committed to providing an inclusive environment, free from harassment and discrimination, where all candidates and employees feel welcomed, valued, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, marital status, pregnancy, or any other characteristic protected by applicable federal, state, or local law.