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About the Role
Johnson Controls, a global leader in thermal management and building systems, helps customers optimize energy use, reduce emissions, and operate with precision in critical industries like data centers and healthcare. This role involves coordinating installers and subcontractors, requiring strong organization, results orientation, self-motivation, and attention to detail.
Responsibilities
- Coordinate and schedule all installations from initial customer contact to contract closeout.
- Make initial contact with customers within 48 hours of job booking.
- Communicate with internal and external customers to ensure installation site readiness.
- Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software.
- Create job packets with all pertinent installation job details and required forms.
- Track and verify on-time delivery of all materials needed for installations.
- Update the Installation Portal with all pertinent information to inform stakeholders of installation progress.
- Facilitate timely closeout of installation jobs by processing paperwork and maintaining clear communication.
- Assist with other administrative tasks as directed by supervisor.
Requirements
- High School Degree or equivalent.
- At least 3 years of customer service and scheduling experience.
- Strong organizational skills.
- Ability to communicate in a professional business manner.
- Knowledgeable in Microsoft Office applications (Especially Outlook and Excel).
- Excellent written and verbal communication skills.
- Ability to manage several tasks simultaneously.
- Ability to thrive in a fast-paced, dynamic environment while maintaining composure and focus.
- Valid Driver's License.
Skills
- Customer service
- Scheduling
- Microsoft Office (Outlook, Excel)
- Written communication
- Verbal communication
- Organizational skills
- Multitasking
Location
- Remote
Work Type
- Full-time
Experience Level
- 3+ years
Education Level
- High School Degree or equivalent
Salary/Compensations
- $25.00-34.00 per hour
Benefits
- Competitive benefits package
About the Company
- Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization.
- For more than 140 years, Johnson Controls has delivered performance where it really matters.
- Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
Equal Opportunity
- Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.
- To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.
- If you are an individual with a disability and you require an accommodation during the application process, please visit here.