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About the Role
This hands-on, growth-oriented role combines technical capabilities with product management responsibilities, supporting day-to-day platform operations while leadership sets overall strategy. The ideal candidate will have strong technical aptitude, business acumen, and communication skills, with opportunities to grow into broader product ownership. The Product Specialist will leverage AI and large language models in daily workflows to improve efficiency, streamline documentation, and support agile delivery.
Responsibilities
- Own the day-to-day operation of the ServiceNow platform, keeping work moving across a single prioritized delivery queue that spans stakeholder groups in IT, clinical, legal, and practice operations.
- Translate business needs into clear, well-formed development stories, acceptance criteria, and workflow recommendations that developers can build from.
- Troubleshoot issues, perform basic configuration changes, and handle light scripting where needed.
- Partner with internal developers and the delivery partner to refine, sequence, and validate work within two-week sprints.
- Support and coordinate testing, UAT, and issue triage, owning resolution end to end where appropriate.
- Use AI and large language models as a daily tool to accelerate delivery, draft and maintain documentation, generate release notes, and improve story quality, helping the team stay lean and agile.
- Build and maintain platform documentation, release notes, and stakeholder communication.
- Serve as a liaison for technical issues and enhancement requests across stakeholder groups, setting expectations clearly and keeping everyone aligned.
- Support backlog refinement and prioritization, making trade-offs transparent to stakeholders.
- Identify opportunities to improve workflows, reduce manual effort, and expand platform capability.
- Support change management, release governance, and CAB discipline consistent with platform compliance requirements.
- Learn the business deeply and grow platform and product skills over time toward broader product ownership.
- Additional responsibilities as assigned to help drive our mission of improving the lives of everyone living with cancer.
Requirements
- 1–3 years in product support, business analysis, implementation, systems analysis, or a related technical role.
- Strong product and analytical instincts, with the ability to translate ambiguous business needs into clear stories, acceptance criteria, and requirements.
- Enough technical literacy to get into a platform, troubleshoot, perform basic configuration, and do light scripting; a technical background is preferred.
- Comfort using AI and large language models as everyday working tools to accelerate documentation, writing, and delivery.
- Excellent written and verbal communication and strong stakeholder management skills.
- Highly organized, self-directed, and able to own a platform's day-to-day with minimal oversight.
- Strong learning ability and the drive to grow into broader product ownership over time.
- High school diploma or GED.
- Bachelor's degree or equivalent experience.
- Familiarity with Agile delivery, user stories, and backlog management.
- Exposure to healthcare or other regulated or multi-entity environments.
- Experience with change management, release governance, or IT compliance concepts.
Skills
- ServiceNow platform experience (admin, configuration, or product support)
- Communication with technical and non-technical audiences
- Organization and the ability to manage competing priorities
- Analytical thinking and business process analysis
- Agile fundamentals
- Stakeholder support and relationship building
- Technical troubleshooting and platform fluency
- Fluent, responsible use of AI and LLM tools
- Learning agility and growth orientation
Experience Level
- 1-3 years
Education Level
- High school diploma or GED
- Bachelor's degree or equivalent experience
About the Company
- OneOncology is positioning community oncologists to drive the future of medical care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer and other diseases.
- Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision.
- Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, urology, technology, and finance.
- We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of independent physicians and the patients they serve.