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About the Role
The Service Coordinator will be responsible for interacting with service customers, technicians, parts and service vendors, and all levels of business management. This role involves scheduling and confirming service appointments, managing work orders, and ensuring smooth operations within the service department.
Responsibilities
- Answering internal and customer service calls
- Weekly payroll timecard entry
- Opening and closing work orders, including accurately recording story lines into each order
- Costing work orders at a rate of no less than 225 segments per month
- Following up with other inter-company departments on open issues
- Monitoring work in process (WIP)
- Scheduling periodic maintenance for customer equipment
- Scheduling transportation for any piece of equipment that needs to be moved to a branch and/or customer
- Cross-training with other admin staff to provide back-up in all positions
- Researching billing and invoicing questions and providing solutions
- Incorporating Alta's Guiding Principles into daily activities
- Performing other duties as assigned
- Consistent, regular, and reliable attendance including being ready for work at the designated start time
Requirements
- Customer service experience is highly preferred
- Strong computer skills
- Working knowledge of Microsoft Word, Excel, and Outlook
- Previous ERP experience is a plus
- Excellent verbal and written communication skills
- Excellent time management skills
- Ability to communicate with all levels of coworkers, as well as customers
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees of the organization
- Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's
- Ability to perform calculations using units of American money and weight measurement, volume, and distance
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
- Ability to deal with problems involving a few concrete variables in standardized situations
- Regularly will use sit, use hands, talk/hear
- Frequently will reach with hands
- Occasionally will stand, walk, climb or balance, stoop, kneel, crouch or crawl, taste/smell
- Regularly will lift up to 10 pounds
- Frequently will lift up to 25 pounds
- Occasionally will lift up to 50 pounds
- Regularly will work near moving mechanical parts
- Regularly exposed to fumes or airborne particles
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- ERP experience
- Verbal communication
- Written communication
- Time management
- Customer service
Location
- North America
Work Type
- Full-time
- Onsite
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- $25.00+ per hour
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with match
- Paid time off
- 10 paid holidays
About the Company
- Largest equipment dealer in North America
- Award winning team
- Culture is Job #1
- Invest in the Best
- Passion for Excellence
- Customers for Life
- Mutual Respect
- One Team
- Innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships
- Voted a 'Top Work Place USA'
- High aptitude for the position with a continual focus on investing in one’s profession through additional training and learning
Equal Opportunity
- Alta Equipment Group is an equal opportunity employer.
- We do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law.