Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Senior Machine Learning Engineer role.
Rezi rewrites your resume against ServiceNow's job description. Free.
Tailor your resume to this Senior Machine Learning Engineer role.
Rezi rewrites your resume against ServiceNow's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Senior Machine Learning Engineer posting at ServiceNow — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Senior Machine Learning Engineer posting at ServiceNow — free, in seconds.
About the Role
The Machine Learning Developer designs, builds, ships, and operates applications whose core behavior is model-driven rather than explicitly authored. The Developer builds the engine behind ServiceNow's optimization products — the algorithms and pipelines that turn sophisticated scheduling and resource-allocation problems into fast, reliable customer outcomes. This role expects someone who can design an efficient algorithm from scratch and direct an AI agent to implement parts of it, verifying the result is correct. The developer owns the correctness, performance, and robustness of what ships, regardless of whether a human or an agent wrote it.
Responsibilities
- Build Optimization applications, including API design, data ingestion, multiprocessing, observability, advanced algorithm development, performance benchmarking, and automated testing.
- Design and operate the evaluation system that supports development and delivering features with confidence.
- Convert requirements into testable specifications with explicit scope, constraints, and acceptance criteria; decompose work into agent-sized tasks; and review agent output for correctness and maintainability.
- Contribute to teams AI-harness helping shape the way agents are leveraged.
- Manage deployments, monitor service availability, implement alerting and respond to customer issues before they even know they have a problem.
- Work closely with customers to understand business requirements and product capabilities, influencing the product roadmap.
- Partner with product managers, designers, conversation designers, and engineers to define success criteria, align on tradeoffs, and communicate capability and risk clearly.
Requirements
- 5+ years of related experience with a bachelor’s degree in computer science, software engineering, or related technical field.
- Strong command of OOP, data structures, algorithms, system design, concurrency, parallelism, APIs, data modeling, and testing.
- Experience with Python is strongly preferred.
- Experience with Java, JavaScript, Kubernetes, or GraphQL is a bonus.
- Forward deployed delivery and stakeholder communication skills.
- Demonstrated experience developing reliable and resilient systems.
- Strong critical thinking and a track record of integrating AI into engineering processes, SDLC, workflows, or decision making.
- Familiarity with Operations Research, Vehicle Routing Problems, Mathematical Optimization, Field Service Management is a plus but not required.
Skills
- Python
- MLflow
- Weights & Biases
- LoRA
- PEFT
- SageMaker
- Vertex AI
- AzureML
- Kubeflow
- Airflow
- Prefect
- TorchServe
- Triton
- vLLM
- SHAP
- LIME
- pandas
- Spark
- SQL
- Java
- JavaScript
- Kubernetes
- GraphQL
- Operations Research
- Vehicle Routing Problems
- Mathematical Optimization
- Field Service Management
Location
- AMS - North America and Canada
Work Type
- Flexible
- Regular
Experience Level
- 5+ years
Education Level
- Bachelor’s degree in computer science, software engineering, or related technical field
- Advanced degrees or certifications (especially in Operations Research) are a bonus
About the Company
- ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.
- We're building an AI-native culture where technology and talent are unstoppable together.
- Join us to put AI to work for people.
Equal Opportunity
- ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
- In addition, all qualified applicants with arrest and conviction records will be considered for employment in accordance with legal requirements.
- We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
- For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.