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About the Role

AlertMedia is seeking a Director, Solutions Engineering to partner closely with the sales organization and play a critical role in helping prospective customers understand the value of our platform. This is a hands-on, player/coach role ideal for a seasoned Solutions Engineering leader who enjoys being deeply involved in the sales process while also building, mentoring, and scaling a high-performing Solutions Engineering team.

Responsibilities

Balance team development and hands-on technical contribution, spending time mentoring and leading Solutions Engineers and directly supporting strategic deals
Lead by example, setting the bar for technical excellence, consultative selling, and customer advocacy
Lead and develop a team of Solutions Engineers through regular 1:1s, career development planning, performance feedback, and coaching on both technical and sales skills
Define and execute a regional technical strategy, ensuring the team is enabled, certified, and equipped to lead value-based technical conversations across the AlertMedia platform
Partner with Sales leadership in forecast and pipeline reviews to ensure technical readiness and alignment for active and upcoming deals
Standardize and continuously improve Solutions Engineering best practices, demo flows, discovery approaches, and proof-of-concept (PoC) frameworks
Work closely with Product, Engineering, Marketing, and Customer Success to surface insights from the field and influence platform evolution
Lead technical discovery, solution design, and demonstrations for high-value or complex accounts, serving as the technical voice and trusted advisor throughout the sales cycle
Develop prototypes, technical spikes, or custom integrations to unblock complex deals or inform future product direction
Facilitate technical discussions with CIOs, CTOs, and senior stakeholders, translating platform capabilities into clear business value and outcomes
Serve as a strong bridge between customers, Sales, and Product, advocating for customer needs and influencing the product roadmap based on real-world use cases

Requirements

8–10+ years of experience in Solutions Engineering, Pre-Sales Engineering, or Solutions Architecture in a SaaS organization
2–3+ years in a people leadership role
Proven success in high-growth SaaS environments, with experience supporting API-driven integrations and cloud infrastructure
Strong understanding of sales methodologies such as MEDDICC, and experience partnering closely with Account Executives
A true player-coach mindset — able to move seamlessly from high-level strategy and coaching to hands-on troubleshooting and technical execution
Passion for delivering an exceptional customer experience through thoughtful, consultative problem-solving
Excellent prioritization, project management, and organizational skills in fast-paced, evolving environments
Exceptional ability to communicate complex technical concepts clearly to both technical and non-technical audiences
Strong coaching mentality and ability to help elevate others in their career development
Exceptional interpersonal skills; clear and concise written and oral communication skills
Skilled at building rapport and setting expectations with stakeholders, including those at the executive level
Comfortable with ambiguity; ideal candidates have experience adapting in rapidly changing environments and contributing to an evolving sales process
Must live in Austin or the surrounding areas
Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future

Skills

Solutions Engineering
Pre-Sales Engineering
Solutions Architecture
SaaS
API-driven integrations
Cloud infrastructure
MEDDICC
Consultative selling
Customer advocacy
Technical strategy
Technical discovery
Solution design
Demonstrations
Technical prototyping
Technical spikes
Custom integrations
Executive-level engagement
Communication
Interpersonal skills
Project management
Organizational skills
Problem-solving

Location

Austin, Texas

Work Type

Full-time
Hybrid

Experience Level

Director
8-10+ years in Solutions Engineering, Pre-Sales Engineering, or Solutions Architecture
2-3+ years in people leadership

Benefits

Competitive base salary
Company-wide bonus program
Generous and flexible time off
Parental leave policies
Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees
401K with generous company match
Amazing rewards and incentives
Commitment to community service with opportunities to give back
Ongoing career development opportunities through our Learning & Development team

About the Company

AlertMedia helps organizations protect their people and businesses through all phases of an emergency.
Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently.
AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.
Backed by Vista Equity Partners.

Equal Opportunity

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work.
Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.