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About the Role

We're hiring a Customer Education Specialist to help property managers gain confidence and fluency with STAN. This highly technical role involves running office hours, leading live training, hosting webinars, and building customer-facing guides and videos. You will work closely with Customer Success, Support, and Product teams to ensure customers understand and effectively utilize STAN's features and new releases.

Responsibilities

Train customers on STAN.
Host regular office hours for live help and best practice sharing.
Deliver onboarding training for new customers.
Run live training sessions tailored to different roles.
Own and host customer webinars, including content creation and presentation.
Answer technical questions about integrations, configuration, data, and AI functionality.
Troubleshoot issues live during training sessions.
Lead refresher and advanced sessions for existing customers.
Present new features and product updates to customers.
Create and maintain training materials like guides, videos, slide decks, and FAQs.
Build and grow a self-serve help center or training library.
Keep all content up-to-date with product changes.
Track training attendance, feedback, and adoption to identify areas for improvement.
Identify common questions and confusion to share with Product and Support.
Partner with Customer Success and Account Management to support specific accounts.
Train internal teams on new features to ensure consistent product communication.

Requirements

2–4 years of experience in customer training, customer education, onboarding, or a similar customer-facing role, ideally at a B2B SaaS company.
Highly technical with the ability to deeply learn complex software, understand APIs, integrations, data flows, and system configuration.
Confident and engaging presenter comfortable leading live sessions virtually and in person.
Experience hosting webinars for large customer audiences, including live Q&A.
Ability to explain technical concepts simply to non-technical users with patience.
Experience creating training content such as guides, videos, and presentations.
Comfort with video and screen-recording tools (e.g., Loom, Camtasia) and webinar platforms (e.g., Zoom Webinars).
Strong organization skills to manage session schedules and content library.
Clear, friendly written and verbal communication in English.
Experience in PropTech, property management, real estate, or HOA/condo software is a plus.
Familiarity with property management platforms (e.g., Vantaca, CINC, Buildium) is a plus.
Experience with learning management systems or help center tools (e.g., Intercom, Zendesk Guide, Skilljar) is a plus.
Background in technical support, solutions engineering, or implementation is a plus.
Familiarity with AI products (e.g., conversational AI, chatbots, voice agents) is a plus.

Skills

Customer Training
Customer Education
Onboarding
B2B SaaS
Technical Software Proficiency
API Understanding
Integration Knowledge
Data Flow Understanding
System Configuration
Presentation Skills
Webinar Hosting
Live Q&A Management
Technical Explanation
Content Creation
Video Production
Organization Skills
Written Communication
Verbal Communication
PropTech
Property Management Software
Learning Management Systems
Help Center Tools
Technical Support
Solutions Engineering
Implementation
AI Products

Location

Remote

Work Type

Full-time

Experience Level

2-4 years

Salary/Compensations

CAD 85,000–110,000 per year

Benefits

Opportunity to sell world-class, patented AI technology.
Comprehensive health, dental, and specialist benefits.
Company Macbook.
Free parking and shuttle service to the office.
Extra PTO during occasional US holidays.
Company events, in-office restaurant, and building-wide perks.
Unlimited ping pong and espresso!

About the Company

STAN is the largest provider of AI solutions for HOA and Condo Property Managers.
Utilizes cutting-edge, patented AI technology to enhance life for residents in over 2.5 million+ homes across North America.
Mission to build the world's first AI property manager.
Recognized by Rogers, FedEx, George Brown College, StartUp Canada, and the Waterloo Accelerator Centre.