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About the Role
As an Account Manager at STAN, you will be the primary contact for property management companies using our AI solutions. Your focus will be on ensuring customer satisfaction, providing support, and driving long-term value and retention, rather than sales.
Responsibilities
- Own day-to-day relationships with property management companies, community managers, and HOA/condo boards.
- Serve as the first point of contact for account inquiries, requests, and concerns, resolving them promptly or escalating as needed.
- Conduct regular check-ins to ensure STAN is functioning effectively and customers feel supported.
- Assist customers in maximizing their use of existing features through quick walkthroughs, tips, and refresher training.
- Monitor account health, identify potential risks, and collaborate with Support, Customer Success, and Product teams to ensure customer retention.
- Manage account renewals and maintain accurate contract, contact, and billing information.
- Update CRM with account notes, activities, and customer communications.
- Collect and relay customer feedback to Product and Engineering teams.
- Coordinate with Sales and Customer Success for customer expansion opportunities, ensuring a smooth handover.
Requirements
- 2-4 years of experience in account management, client services, or customer support, preferably within a B2B SaaS environment.
- Demonstrated success in managing an account portfolio and maintaining customer satisfaction and retention.
- Excellent written and verbal communication skills, with a professional and approachable demeanor.
- Strong organizational skills to manage multiple accounts and follow-ups effectively.
- Proficiency in problem-solving and a patient approach to customer issue resolution.
- Ability to quickly learn new software and explain it to non-technical users.
- Experience with CRM systems such as HubSpot or Salesforce.
Skills
- Account Management
- Client Services
- Customer Support
- B2B SaaS
- Communication Skills
- Organization
- Problem-Solving
- CRM Software
- PropTech
- Property Management Software
Location
- North America
Work Type
- Full-time
Experience Level
- 2-4 years
Salary/Compensations
- CAD 100,000–130,000 per year
Benefits
- Competitive salary
- Comprehensive health, dental, and specialist benefits
- Company Macbook
- Free parking and shuttle service to the office
- Extra PTO during occasional US holidays
- Company events, in-office restaurant, and building-wide perks
- Unlimited ping pong and espresso
About the Company
- STAN is the largest provider of AI solutions for HOA and Condo Property Managers, utilizing cutting-edge and patented artificial intelligence technology.
- We aim to enhance life for residents in over 2.5 million+ homes across North America and are working towards building the world's first AI property manager.
- STAN is an award-winning platform recognized by Rogers, FedEx, George Brown College, StartUp Canada, and the Waterloo Accelerator Centre.