Front Desk Concierge
The Aspenwood Company - The Village at the Triangle · Austin, TX, US
23 days agoImpress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Front Desk Concierge role.
Rezi rewrites your resume against The Aspenwood Company - The Village at the Triangle's job description. Free.
Tailor your resume to this Front Desk Concierge role.
Rezi rewrites your resume against The Aspenwood Company - The Village at the Triangle's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Front Desk Concierge posting at The Aspenwood Company - The Village at the Triangle — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Front Desk Concierge posting at The Aspenwood Company - The Village at the Triangle — free, in seconds.
About the Role
We are seeking enthusiastic and professional individuals to join our team as Concierge/Front Desk/Security Associates. This role is crucial in providing outstanding service, creating a warm and welcoming environment, and ensuring a safe and pleasant atmosphere for residents and guests.
Responsibilities
- Greet residents, families, prospective residents, guests, and employees with a courteous, polite, and warm manner.
- Monitor all incoming public traffic and assist with inquiries.
- Maintain the cleanliness and orderliness of common areas and all public spaces.
- Respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance.
- Provide key support to the sales and marketing team by managing inquiries effectively.
- Follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests.
- Operate the paging/telephone system, answer calls, determine their nature, and route them appropriately.
- Assist with maintenance orders, either on paper or through an electronic system.
- Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures.
- Assist with scheduling job applicant interviews for department heads.
- Track incoming/outgoing residents and guests and perform daily resident check-ins per policy.
- Be an active member of the community’s emergency response team.
- Maintain a professional appearance and good personal hygiene in accordance with company policies.
- Work in various environments, lift up to 40 lbs, and occasionally climb stairs, lifts, or ladders.
- Assist with special projects or tasks as assigned.
- Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response.
Requirements
- High School diploma or GED required.
- Prior customer service, front desk, and telephone experience preferred.
- Valid Texas Driver’s License required.
- Excellent communication and customer service skills.
- Strong problem-solving skills, good judgment, and attention to detail.
- Proficient in PC skills, including Microsoft Office, Word, and some Excel.
- Understanding of HIPAA requirements.
Skills
- Customer service
- Front desk operations
- Telephone systems operation
- Microsoft Office Suite
- HIPAA understanding
- Problem-solving
- Attention to detail
Location
- The Village at The Triangle
Work Type
- Part Time
- PRN Available
Education Level
- High School diploma or GED
Salary/Compensations
- $18.50/hr.
About the Company
- The Village at The Triangle is an Independent Living and Assisted Living with Memory Care senior community.
Equal Opportunity
- EOE/M/F/D/V